Mya Johnson
San Diego,CA
Summary
Customer-focused Shift Manager with strong leadership skills in fast-paced settings. Successfully enhances customer satisfaction by resolving issues and managing team workflows to ensure operational efficiency. Committed to maintaining safety and quality standards while delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier / Shift Manager
Chipotle Mexican Grill
San Diego, USA
04.2024 - Current
- Delivered exceptional customer service, resolving issues to enhance customer experience
- Supervised daily operations, assigned roles, and managed team workflow to ensure smooth service
- Ensured customer satisfaction by handling escalated concerns and implementing solutions
- Handled cash, conducted register audits, and processed daily deposits
- Enforce food safety standards and monitor food temperatures
- Support team members and maintain a collaborative work environment
- Troubleshoot technical issues and coordinate service requests
Social Media Specialist
Tejas Yoga and Wellness
, Remote
06.2023 - 03.2024
- Developed engaging content for social media platforms to increase brand visibility and connect with target audience.
- Ensured brand consistency and drove audience engagement across all social media platforms.
- Managed daily social media interactions to foster community engagement and loyalty.
- Created social media calendar to streamline scheduling of email blasts, social media posts, marketing campaigns, and website updates.
Front Desk Receptionist / Cashier
Tejas Yoga and Wellness
Chula Vista, USA
12.2021 - 03.2024
- Managed check-ins, customer service, and communications
- Welcomed clients and managed appointment scheduling for yoga classes and wellness sessions.
- Answered phone calls and provided information about services and class schedules.
- Handled client inquiries, resolved concerns, and ensured a positive atmosphere at the studio.
- Created customer accounts and improved service flow
- Maintained organization and handled inventory
Assistant
Live with the Lights On
, Remote
03.2020 - 08.2021
- Supported daily operations by coordinating schedules and managing staff communications to streamline workflow.
- Coordinated scheduling, calls, and meetings to ensure seamless communication and time management.
- Organized events and managed administrative tasks, enhancing team collaboration and engagement.
Education
Bachelor of Social Work -
Northern Arizona University
Flagstaff, AZ08-2021
General Education -
San Diego City College
San Diego, CA01-2019
Skills
- Customer Service
- Leadership
- Communication
- Organization
- Time Management
- Problem Solving
- Attention to Detail
- Team Collaboration
- Cash handling
- Team supervision
- Food safety compliance
- Social media management
- Merchandise restocking
- Cleaning and sanitizing
Certification
- ServSafe Certified
- Adult & Infant CPR & AED Certified
References
Available upon request
Timeline
Cashier / Shift Manager
Chipotle Mexican Grill
04.2024 - Current
Social Media Specialist
Tejas Yoga and Wellness
06.2023 - 03.2024
Front Desk Receptionist / Cashier
Tejas Yoga and Wellness
12.2021 - 03.2024
Assistant
Live with the Lights On
03.2020 - 08.2021
Bachelor of Social Work -
Northern Arizona University
General Education -
San Diego City College