Kimberly Ohsner
Houston,TX
Summary
Dedicated professional with a proven track record at Popeyes Louisiana Kitchen, adept at managing high-volume transactions and delivering superior customer service. Demonstrates exceptional work ethic, reliability, and empathy, enhancing customer satisfaction and loyalty. Skilled in multitasking and maintaining a clean environment, showcasing a blend of hard and soft skills critical for customer-facing roles.
Overview
6
6
years of professional experience
Work History
Cashier/ Shift Manager
Popeyes Lousiana Kitchen
08.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Count the register at the beginning and end of the day
- Restock
- Maintain a clean enviroment
Csr
PLS Check Cashers
06.2021 - 10.2022
- Manage high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced enviroment
- Demonstrating empathy and active listening skills resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on hold wait times
- Answer constant flow of customer calls with minimal wait times.
- Responded to customer requests for products services and company information.
Education
High School Diploma -
George Bush High School
Houston, TX06.2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Csr
PLS Check Cashers
06.2021 - 10.2022
Cashier/ Shift Manager
Popeyes Lousiana Kitchen
08.2018 - Current
High School Diploma -
George Bush High School
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