Danelle A. Brown
Louisville
Summary
Adaptive in fast-paced work environment and the presence of conflict. I have strong leadership skills and a willingness to take on new challenges. A self-starter with professional manner. I'm an energetic banquet server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Hard-working, high energy server with passion for customer satisfaction. Over 13 years in food service industry. I'm known for great reliability and attention to detail. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.
Overview
11
11
years of professional experience
Work History
Cashier/ Shift Manager
Which Wich Sandwich Shop
09.2023 - Current
- Provide Helpful and positive experience to new and regular customers.
- Give guidance to crew members on the Which Wich sandwich making process, how to give the best customer service and maintain cleaning schedules.
Clerical Mail Processor
Integrity Staffing/ Chase Bank
03.2022 - Current
Rapid Test Administrator @ JCPS Schools
Sphere Dx Laboratories
08.2021 - 09.2021
Fast Food Delivery/ Personal Shopper
DoorDash
11.2020 - Current
Delivery Driver
Papa Johns
01.2021 - 08.2021
Deli Clerk/ Cashier/Fuel Attendant
Kroger
03.2019 - 12.2020
- Provide food services using slicers, fryers, and ovens. As well as operate a POS system.
Fuel Attendant/Cashier/ Bagger/ Stock Crew/ Pricing/ General Merchandiser/ Baker/ customer service/ Deli
Kroger
09.2015 - 05.2018
- Assist customers with gas and other purchases at the fuel center.
Server
Burger Boy
04.2017 - 11.2017
- Give through knowledge of menu items
- Accurately take food and drink orders
- Check orders for completeness
- Serve food/drinks in a timely manner
- Speak to patrons/staff with polite and respectful manner
Call Center Representative
Teleperformance
01.2015 - 05.2015
- Answered banking calls on behalf of USAA
Banquet Server
GigPro/ Caesars Palace
11999 Casino Center Dr SE, Elizabeth, IN 47117
03 2023 - Current
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Banquet Server
Gigpro/ Kentucky Expo Center
937 Phillips Ln, Louisville, KY 40209
03 2026 - 03 2026
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
Mayme S. Waggener Traditional High School - Early Childhood Education, Culinary Arts
Mayme S. Waggener Traditional High School
06.2009
Skills
- Adaptive in fast-paced work environment and the presence of conflict
- Strong leadership skills
- Self-starter with professional manner
- Order accuracy
- Guest relations management
- To-go order preparation
- Physical coordination
- Food and beverage pairings
- Menu memorization
- Customer needs anticipation and conflict mitigation
- Cash handling
- Tableside Service
- Menu presentation
- Food running
- Speech recognition
- Hospitality service expertise
- Beverage preparation
- Food handling
Timeline
Cashier/ Shift Manager
Which Wich Sandwich Shop
09.2023 - Current
Clerical Mail Processor
Integrity Staffing/ Chase Bank
03.2022 - Current
Rapid Test Administrator @ JCPS Schools
Sphere Dx Laboratories
08.2021 - 09.2021
Delivery Driver
Papa Johns
01.2021 - 08.2021
Fast Food Delivery/ Personal Shopper
DoorDash
11.2020 - Current
Deli Clerk/ Cashier/Fuel Attendant
Kroger
03.2019 - 12.2020
Server
Burger Boy
04.2017 - 11.2017
Fuel Attendant/Cashier/ Bagger/ Stock Crew/ Pricing/ General Merchandiser/ Baker/ customer service/ Deli
Kroger
09.2015 - 05.2018
Call Center Representative
Teleperformance
01.2015 - 05.2015
Banquet Server
GigPro/ Caesars Palace
03 2023 - Current
Banquet Server
Gigpro/ Kentucky Expo Center
03 2026 - 03 2026
Mayme S. Waggener Traditional High School - Early Childhood Education, Culinary Arts
Mayme S. Waggener Traditional High School