Mya Kessler
Olney,IL
Summary
Friendly individual with a versatile background in customer service. Recognized for attention to detail, fast learning, reliability, and efficiency in any work setting.
Overview
4
4
years of professional experience
Work History
Barista
Scooter's Coffee
Carbondale, IL
12.2025 - Current
- Ensured I was punctual and present for every scheduled shift.
- Took care of customers in a friendly and professional manner at the window and speaker box in order to give them an amazing experience with the company.
- Stayed informed about menu items, any changes within the store, and promotions.
- Consistently followed all safety and health regulations, along with company policy.
- Accurately took orders and provided the correct order to customers, returning any items to be re-made if they were incorrect.
- Actively listened to customer complaints and worked with the individual(s) to fix the issue at hand.
- Worked all different shifts, including open and close.
- Handled multiple different forms of transactions and kept a balanced drawer every shift and quickly fixed any discrepancies that arose.
- Memorized company drink recipes to guarantee efficiency and speed when making menu items.
Retail Merchandiser
The Retail Odyssey Company
Carbondale, IL
07.2025 - 12.2025
- Followed all provided planograms to accuratelyreorganize sections of the store.
- Removed discontinued items from shelves and replaced them with new product.
- Trained new staff on how to properly execute the job.
- Familiarized myself with reading UPCs and price tags to ensure items were placed in the correct location.
- Consistently communicated with store management.
- Organized and maintained displays to achieve clean and appealing product layouts.
Delivery Driver
Papa John's Pizza
Carbondale, IL
06.2025 - 07.2025
- Delivered orders promptly while adhering to safety and traffic regulations.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in order preparation and ensured quality control before delivery.
- Communicated effectively with customers to enhance service experience.
- Managed cash transactions and processed payments efficiently.
Overnight Remodel Associate
Walmart
Olney, IL
01.2025 - 02.2025
- Operated tools and equipment safely for merchandise assembly and display setup.
- Executed overnight store resets, ensuring accurate product placement and visual standards.
- Utilized problem-solving skills to address unforeseen challenges during the remodeling process, ensuring minimal impact on store operations and customer satisfaction.
Barista
Scooter's Coffee
Olney, IL
09.2024 - 06.2025
- Prepared high-quality coffee beverages and other menu items to ensure customer satisfaction.
- Operated the POS system to process transactions.
- Maintained cleanliness and organization of all workstations.
- Assisted in training new baristas.
- Multitasked daily while always paying attention to detail.
- Efficiently operated all equipment within the store.
Server
Bobe's Pizza
Olney, IL
04.2024 - 08.2024
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Handled customer inquiries and resolved complaints effectively.
- Maintained cleanliness and organization of dining area.
- Collaborated with team members during busy shifts for efficient workflow.
- Accurately took orders over the phone.
Cashier
Walmart
Olney, IL
06.2023 - 03.2024
- Watched over self-checkout areas to prevent theft.
- Helped customers navigate the self-checkout systems.
- Checked IDs when necessary.
- Rang up all items in a timely fashion when working a lane.
- Answered customer inquiries about prices and products.
- Trained new cashiers on company policies, procedures, and effective customer service techniques.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Crew Member
Dairy Queen Grill & Chill
Olney, IL
08.2022 - 07.2023
- Kept any station I was scheduled to work in clean and organized to encourage an easy workflow.
- Took customer orders face to face and over the drive through speaker.
- Processed multiple different forms of payment.
- Followed company recipes to make blizzards and other treats within the store.
- Collaborated with other staff members to ensure orders were delivered to customers in a timely manner.
Education
No Degree -
Olney Central College
Olney, ILHigh School Diploma -
Richland County High School
Olney, IL05-2024
Skills
- Punctuality
- Personability
- Precise
- Multitasking
- Cleanliness
- Adaptability
Timeline
Barista
Scooter's Coffee
12.2025 - Current
Retail Merchandiser
The Retail Odyssey Company
07.2025 - 12.2025
Delivery Driver
Papa John's Pizza
06.2025 - 07.2025
Overnight Remodel Associate
Walmart
01.2025 - 02.2025
Barista
Scooter's Coffee
09.2024 - 06.2025
Server
Bobe's Pizza
04.2024 - 08.2024
Cashier
Walmart
06.2023 - 03.2024
Crew Member
Dairy Queen Grill & Chill
08.2022 - 07.2023
No Degree -
Olney Central College
High School Diploma -
Richland County High School