Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Barista

TAYLOR FORSLUND

Nevada City,CA

Summary

I am a motivated retail professional skilled in processing transactions and merchandising products. I am always ready to back up team members and take on extra work. I am dependable and punctual, seeking opportunities to expand skills and contribute to company success. I am considered hard working, ethical and detail-oriented. I am friendly and enjoy engaging customers and working diligently. I am proficient at processing orders and payments while capturing customer interest through conversation, and have been told that I am an attentive worker who rings up products accurately while making patrons feel at home.

Overview

8
8
years of professional experience

Work History

Barista

Java Dream Coffee Roasters
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cashier, Customer Service, Produce

SPD Markets
01.2017 - 06.2024
  • Addressed customer questions and complaints with professionalism
  • Recorded daily transactions in system using correct procedures and focusing on accuracy
  • Approached and solved problems with initiative and sound judgment
  • Balanced cash drawer at beginning and end of each shift
  • Engaged customers in pleasant conversation while completing cash register transactions
  • Offered customers information about upcoming promotions and available items
  • Conducted one on one training with onboarding employees to effectively teach store procedures

Crew Member

Trader Joe's
10.2021 - 01.2024
  • Provided outstanding customer service skills, product knowledge, and communication skills
  • Served as a section leader for the coffee and cracker sections effectively arranging, organizing, and ordering merchandise
  • Personalized experiences, going extra mile to satisfy customer needs
  • Prioritized and completed time-critical tasks
  • Cross-trained in multiple positions to assist during busy periods
  • Addressed customers with friendly greetings and conversations
  • Provided excellent customer service by addressing inquiries and resolving complaints promptly
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Barista

Starbucks
09.2023 - 12.2023
  • Learned and retained the menu, portions, and recipes to efficiently complete customers orders
  • Navigated periods of high volume with calm demeanor to keep store operating to standard
  • Made the customers feel welcome and invited, while taking orders
  • Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
  • Used upselling techniques to boost order value, generating additional reveal
  • Prepared beverages with speed and accuracy to minimize customer wait times
  • Fulfilled orders to exact customer specifications for optimum satisfaction
  • Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services
  • Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary

Education

Allied Health

Sierra College
Grass Valley, CA

Skills

  • Customer Service
  • Teamwork
  • Communication
  • Responsibility
  • Reliability
  • Restocking
  • Cash Handling
  • Inventory Management
  • Organization
  • Punctuality
  • Multitasking
  • Staff Training
  • Adaptability
  • Flexibility

LANGUAGES

  • Spanish

Timeline

Barista

Java Dream Coffee Roasters
07.2024 - Current

Barista

Starbucks
09.2023 - 12.2023

Crew Member

Trader Joe's
10.2021 - 01.2024

Cashier, Customer Service, Produce

SPD Markets
01.2017 - 06.2024

Allied Health

Sierra College

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