Mya Mireles
Lufkin,TX
Summary
Dedicated to upholding customer satisfaction and driving organizational success through meticulous analysis and process optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Analyst
Devoted Home Health Care
11.2020 - 10.2024
- Conducted end-to-end quality evaluations and audits, ensuring compliance with company standards and industry regulations
- Collaborated with cross-functional teams to establish quality objectives, streamline processes, and drive continuous improvement initiatives
- Documented and reported quality metrics, trends, and insights to management, enabling data-driven decision-making
- Assisted in the development and execution of test plans, test cases, and test scripts to ensure comprehensive test coverage
- Possessing foundational knowledge of healthcare practices and terminology to effectively address customer inquiries and provide accurate information in a call center environment
Customer Service Representative
Alorica Inc.
07.2018 - 10.2020
- Assisted customers in navigating the company's online platform, troubleshooting technical issues, and providing step-by-step guidance
- Researched and resolved billing discrepancies, processed refunds, and managed customer accounts
- Responded to customer inquiries via email and chat, providing detailed and accurate information in a professional manner
- Accurately documented customer interactions, inquiries, and resolutions in the CRM system
Education
Bachelor's Degree - Health Science
Prairie View A&M University
05.2024
Diploma -
Lufkin High School
05.2019
Skills
- Quality Assurance and Testing
- Process Improvement
- Customer Service and Support
- Professional Relationship Building
- Commitment to Professional Growth
- Possesses Proficient Presentation
- Communication and Collaboration
- Technical Proficiency (All Microsoft Systems)
- Project Management
- Confidentiality Maintenance
- SAP Experience
- Data Entry
Certification
- Certified Software Quality Analyst (CSQA)
- Certified Customer Experience Professional (CCXP)
- Conflict Resolution Certification
Awards
- Process Improvement Champion: Awarded for implementing innovative strategies and initiatives that enhance the overall quality management processes.
- Perfect Attendance Award: Awarded for no unexcused absences.
Timeline
Data Analyst
Devoted Home Health Care
11.2020 - 10.2024
Customer Service Representative
Alorica Inc.
07.2018 - 10.2020
Bachelor's Degree - Health Science
Prairie View A&M University
Diploma -
Lufkin High School
- Certified Software Quality Analyst (CSQA)
- Certified Customer Experience Professional (CCXP)
- Conflict Resolution Certification
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