Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Pellicone

Danbury

Summary

Dynamic and dedicated professional experience at Rein Osteria, excelling in guest relations and dining area management. Proven ability to resolve guest complaints and enhance customer satisfaction through effective communication and multitasking. Skilled in coordinating group reservations and maintaining a welcoming atmosphere for all patrons.

Overview

7
7
years of professional experience

Work History

Hostess/ Busser

Rein Osteria
04.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and clearly communicated accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest in a timely manner.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server/Hostess

Kapteins Corner Deli
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.

Youth Soccer Referee

Danbury Youth Soccer Club
05.2018 - 08.2018
  • Served as rule enforcer, culture cultivator and impartial on-field coach to emphasize sportsmanship and healthy competition.
  • Compiled and maintained waiver forms, attendance rosters and game stats for accurate record-keeping.
  • Promoted and enforced safety procedures and rendered first aid in health emergencies.

Education

No Degree - Criminology

The University of Alabama
Tuscaloosa, AL
05-2027

High School Diploma -

Danbury High School
Danbury, CT
05-2023

Skills

  • Guest complaint resolution
  • Dining area maintenance
  • Dining room management
  • Seating coordination
  • Group reservations management
  • Guest engagement
  • Guest relations
  • Interactive communication skills
  • Phone etiquette
  • Payment processing
  • Effective multitasking
  • Strong interpersonal skills

Timeline

Hostess/ Busser

Rein Osteria
04.2023 - Current

Server/Hostess

Kapteins Corner Deli
04.2023 - Current

Youth Soccer Referee

Danbury Youth Soccer Club
05.2018 - 08.2018

No Degree - Criminology

The University of Alabama

High School Diploma -

Danbury High School

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