Mya Prinkleton
Louisville,KY
Summary
Enthusiastic individual with strong communication and problem-solving strengths. Brings reliability, initiative, and a positive attitude to new challenges. Eager to contribute to team success and enhance experiences in dynamic environments.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
Louisville, KY
06.2025 - 04.2026
- Assisted guests with check-in and check-out processes, ensuring prompt service.
- Managed reservations using hotel management software, enhancing operational efficiency.
- Provided information on local attractions and hotel amenities to improve guest experience.
- Addressed guest inquiries and concerns professionally, maintaining high satisfaction levels.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Conducted cash handling and processing of payments accurately at the front desk.
- Supported team in maintaining cleanliness and organization of the front desk area for optimal functionality.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma -
Central High School
Louisville, KY05-2026
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Oral and written communications
- Guest accommodations
- Listening skills
- Documentation
- Conflict management
- Reservation systems
- Registration
Certification
CPR Certified
NOCTI Certification
Community Health Worker Certified in December of 2025
Mental Health First Aid Certification
Timeline
Front Desk Agent
Holiday Inn Express Hotel
06.2025 - 04.2026
High School Diploma -
Central High School