Mya Rocha

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
• Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
• Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
• Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.

• Worked with a team of coworkers to ensure customers have a great dining experience and we have a smooth shift.

● Applied comprehensive knowledge of food and beverages, including specials

• Upselling of items to expand sale growth

• Trained new employees at high standards to set them up for success with Water Street Market.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.