Mya Sanchez
West Haven,CT
Summary
Dynamic Field Technician with United Illuminating, skilled in field operations and professional communication. Expert in conducting safety-compliant inspections and troubleshooting complex issues, enhancing operational efficiency. Proven ability to train new technicians and minimize hazards, ensuring a safe work environment while maintaining high standards of service quality.
Overview
3
3
years of professional experience
Work History
Field Technician
United Illuminating
Orange
05.2024 - Current
- Conducted routine inspections of electrical systems to ensure compliance with safety standards.
- Operated and maintained testing equipment for accurate diagnostics of utility infrastructure.
- Collaborated with team members to troubleshoot and resolve service interruptions efficiently.
- Assisted in the installation and maintenance of power distribution equipment across service areas.
- Documented work performed and submitted reports to support operational efficiency and compliance.
- Trained new technicians on safety protocols, equipment use, and effective troubleshooting techniques.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Customer Service Representative
United Illuminating
Orange, CT
02.2023 - 05.2024
- Provided high-volume customer support for residential and commercial utility accounts, handling billing inquiries, service requests, and outage concerns
- Assisted customers with starting, stopping, and transferring electric service accurately and efficiently
- Resolved complex billing issues, payment disputes, and account discrepancies while maintaining professionalism
- Educated customers on energy usage, payment plans, and assistance programs to help manage costs
- Navigated internal systems to update account information, process payments, and document interaction
- Met performance metrics including call handling time, customer satisfaction, and first-call resolution
- Collaborated with internal departments to ensure timely issue resolution and service accuracy
Education
High School Diploma -
West Haven High
West Haven, CT06.2020
Skills
Field operations
Workplace safety
Professional communication
Data collection
Timeline
Field Technician
United Illuminating
05.2024 - Current
Customer Service Representative
United Illuminating
02.2023 - 05.2024
High School Diploma -
West Haven High