Summary
Overview
Work History
Education
Skills
Timeline
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Mya Starks

Spring,TX

Summary

Proven leader at United Airlines with expertise in customer service, complaint resolution, and team development. Known for fostering employee empowerment and swiftly resolving customer issues to significantly boost satisfaction. Highly skilled in data entry and leadership, with a strong commitment to safety and service excellence. Seeking to contribute to company success by expanding my knowledge.

Overview

5
5
years of professional experience

Work History

Lead

United Airlines
07.2023 - Current
  • Efficiently guided and motivated team members through continuous support and meaningful feedback.
  • Collaborated with colleagues to efficiently address and resolve customer issues.
  • Demonstrating quick and proficient handling of customer complaints, resulting in enhanced trust, increased client satisfaction, and protection against potential revenue loss.
  • Achieved resolution in challenging situations, rebuilding trust with customers.

Reservations Sales & Svc Rep

United Airlines
04.2022 - 07.2023
  • Set a positive tone for customer experiences through warm greetings and creating a friendly environment.
  • Contributes to the resolution of complex inquiries by assisting with reservations for problematic booking scenarios and promptly addressing any encountered issues.
  • Educated customers on product features and benefits, enhancing their shopping experience.

Catering Food Agent

United Airlines
12.2019 - 11.2021
  • Checking all the food carts as per requirement, which involves pulling and pushing the carts.
  • Handled the loading and unloading of plates, silverware, and service equipment efficiently.
  • Engaged in frequent movements including sitting, standing up and bending to inspect food trays.
  • Performed duties in a cold freezer environment.
  • Demonstrated the ability to stand for extended periods of time while maintaining high levels of productivity.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02.2019

Skills

  • Able to prioritize and Manage Heavy Work Flow
  • Attentive and Quick Learner
  • Safety Procedures
  • Team Leadership
  • Data Entry
  • Complaint Resolution
  • Customer Service
  • Sales Enablement

Timeline

Lead

United Airlines
07.2023 - Current

Reservations Sales & Svc Rep

United Airlines
04.2022 - 07.2023

Catering Food Agent

United Airlines
12.2019 - 11.2021

High School Diploma -

Penn Foster Career School

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Mya Starks