Mya Vargas
Paterson,NJ
Summary
I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As an accomplished Operations Supervisor at David's Bridal, I enhanced team productivity and customer satisfaction through expert operations management and empathetic customer relations. Skilled in multitasking and fluent in Spanish, I significantly improved operational workflows and team training, contributing to increased accuracy in shipments. My work drives me, I live for routine and I become fully involved in any position I am given.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
David's Bridal
06.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Stylist
David's Bridal
10.2023 - 06.2024
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Provided emotional support and companionship to clients.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Participated in team meetings and staff training sessions.
Customer Service Representative, Cashier
David's Bridal
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Sales Floor Associate Cashier
HomeGoods, TJX Companies
12.2022 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
- Operated cash register to record transactions accurately and efficiently.
Sales Associate/Retail Stock Associate
Journeys Shoe Store
12.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Education
William Paterson University of New Jersey
Wayne, NJ04.2027
Skills
- Operations Management
- Task Delegation
- Team Training
- Creative Thinking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Fluent in Spanish
- Patience and Empathy
Timeline
Operations Supervisor
David's Bridal
06.2024 - Current
Stylist
David's Bridal
10.2023 - 06.2024
Customer Service Representative, Cashier
David's Bridal
03.2023 - 10.2023
Sales Floor Associate Cashier
HomeGoods, TJX Companies
12.2022 - 03.2023
Sales Associate/Retail Stock Associate
Journeys Shoe Store
12.2022 - 12.2022
Bachelor of Arts - Education
William Paterson University of New Jersey