Mya Vinson
Oviedo,FL
Summary
Outgoing Service Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Well-coordinated and accuracy-driven leader offering many years of experience in the field.
Overview
8
8
years of professional experience
Work History
Permit Technician
City of Orlando
Orlando, FL
01.2024 - Current
- Answered customer inquiries about permit requirements over the phone or by email.
- Verified document authenticity to process license application.
- Performed data entry into computerized databases related to permitting activities.
- Worked with cross-functional teams to achieve goals.
Customer Service Consultant
Progressive
Orlando, FL
06.2022 - 12.2023
- Provided ongoing customer service support, responding to inquiries in a timely manner.
- Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Teacher
Treasure kids Academy
Ocoee, FL
04.2021 - 07.2021
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
Team Lead Trainer
Pizza Hut
Ocoee, FL
07.2017 - 09.2020
- Explained goals and expectations required of trainees.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Assisted in training new employees on proper cash handling techniques.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Olympia High School
Windermere, FL05-2019
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Team collaboration spirit
- Professionalism and integrity
- Computer software proficiency
- Multitasking efficiency
- Stress tolerance
- Cleanliness and hygiene
References
References available upon request.
Timeline
Permit Technician
City of Orlando
01.2024 - Current
Customer Service Consultant
Progressive
06.2022 - 12.2023
Assistant Teacher
Treasure kids Academy
04.2021 - 07.2021
Team Lead Trainer
Pizza Hut
07.2017 - 09.2020
High School Diploma -
Olympia High School
Some College (No Degree) -
Valencia College
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