Mya Zamichieli

• Managed inventory records, adjusting entries for discrepancies and reporting changes.
• Documented transaction details to track and manage financial data.
• Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
• Utilized accounting software to streamline bookkeeping processes, increasing efficiency.

• Delivered high-quality table service in a fast-paced dining environment while managing up to 6 tables simultaneously

• Upsold food and beverage items, increasing average ticket size and contributing to restaurant revenue

• Maintained extensive menu knowledge and collaborated with kitchen staff to ensure order accuracy and guest satisfaction

• Followed food safety and sanitation guidelines, and consistently met or exceeded performance goals

• Oversaw day-to-day front desk operations, coordinated schedules, and answered inquiries

• Managed customer accounts, handled billing issues, and tracked attendance and class sales

• Trained new staff and monitored facility safety, ensuring operational efficiency

• Promoted and sold memberships, classes, and events to increase monthly revenue

• Provided in-person assistance for over 100+ customers daily regarding product availability, pricing, and returns

• Resolved customer concerns with empathy and professionalism, increasing customer satisfaction ratings

• Maintained product displays and contributed to inventory management and restocking

• Utilized POS system to process transactions and handle cash, credit, and returns accurately