Myah Phillips
Chester,United States
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Lifepath Homehealth Care
Bethlehem, PA
09.2022 - Current
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Developed positive relationships with clients and their families through regular communication.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Ensured safety of all individuals in the facility at all times.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
Caregiver
Reliable Aid
Newark, DE
06.2022 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Internship Student
Philadelphia Union
Chester, PA
06.2022 - 01.2023
- Developed and implemented communications strategies for various projects.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Researched industry trends and best practices related to specific projects.
- Prepared presentations and reports for senior management team members.
- Organized data into spreadsheets and databases for easy access by other departments.
- Drafted emails, newsletters, press releases, brochures, and other marketing materials.
- Provided administrative support to project managers on assigned tasks.
- Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
- Managed customer inquiries via email, phone calls, and live chat services.
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
Manager
Siddiq's Water Ice
Chester, PA
05.2020 - 11.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
Cashier
Weis Markets Inc
Huntingdon Valley, PA
02.2019 - 05.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Science - Sport Management
Kutztown University of Pennsylvania
Kutztown, PA05-2022
Some College (No Degree) - Sport Management
Bryn Athyn College of The New Church
Bryn Athyn, PA05-2018
High School Diploma -
Stem At Showalter
Chester, PA06-2017
Skills
- Activity Planning
- Emotional Support
- Adaptive Equipment Use
- Patient Care
- HIPAA Compliance
- Behavioral Management
- Documentation
- Patient Companionship
- Records Maintenance
- Respectful and Compassionate
- Client Transportation
- Medication Administration
- First Aid and Safety
- Problem-Solving
- Relationship Building
- Dependable and Responsible
- Multitasking and Organization
Certification
- First Aid and CPR Certified
- Medication Administration
Accomplishments
- Honor Roll
- National Honors Society
Affiliations
- Basketball Team Captain
References
References available upon request.
Timeline
Direct Support Professional Caregiver
Lifepath Homehealth Care
09.2022 - Current
Caregiver
Reliable Aid
06.2022 - Current
Internship Student
Philadelphia Union
06.2022 - 01.2023
Manager
Siddiq's Water Ice
05.2020 - 11.2022
Cashier
Weis Markets Inc
02.2019 - 05.2020
Bachelor of Science - Sport Management
Kutztown University of Pennsylvania
Some College (No Degree) - Sport Management
Bryn Athyn College of The New Church
High School Diploma -
Stem At Showalter