MYAH POLK
AAA
Cypress,TX
1
Language
6
years of professional experience
Customer service professional with experience supporting customers by phone and digital channels across automotive membership services, insurance, and call center environments. Skilled in identifying customer needs, explaining service information, resolving concerns, documenting interactions, and navigating multiple computer systems. Experienced in remote work, managing competing priorities, and protecting confidential information. Brings clear communication, problem-solving, and a service-focused approach to customer conversations.
Work History
Customer Service Representative
1 Year 9 Months- Assist members with service questions and concerns, communicating clearly and professionally by phone and digital channels.
- Identify member needs, explain relevant service information, and help members understand appropriate next steps.
- Review customer concerns, document interactions accurately, and follow established procedures to support timely resolution.
- Navigate company systems to update member information and maintain organized service records.
- Handle member information responsibly and maintain professionalism while working remotely.
- Manage multiple customer inquiries while maintaining attention to detail and a positive service experience.
- Resolved member inquiries across billing, policy, and service requests with accurate, courteous communication.
- Processed account updates, cancellations, and changes while maintaining detailed records in CRM systems.
Customer Support Representative
1 Year 4 Months- Provided customer support by phone and digital channels, responding to questions and explaining relevant policy or service information.
- Asked questions to understand customer concerns and directed customers to appropriate information or next steps.
- Used computer systems to review customer details, document interactions, and maintain accurate records.
- Followed up on customer requests and communicated clearly to support timely resolution.
- Handled customer interactions carefully and followed established procedures and service standards.
Call Center Representative
1 Year 9 Months- Handled inbound calls about package tracking, delivery updates, delays, and shipment concerns.
- Used computer systems to research customer questions and provide clear, accurate service information.
- Documented customer interactions and updated shipment records according to company procedures.
- Managed a high volume of customer inquiries while maintaining accuracy and a professional tone.
- Helped customers understand available information and appropriate next steps for delivery issues.
Education
Associate of Applied Science - Data Analysis
Expected May 2027
Skills
Customer Needs Assessment
Customer Communication
Inbound Call Handling
Issue Resolution
Service Information & Guidance
Case Documentation
Customer Relationship Support
Data Entry & Record Accuracy
Computer Systems Navigation
Microsoft Office & Excel
Time Management
Confidential Information Handling
ADDITIONAL INFORMATION
Languages: Spanish (limited proficiency)
ADDITIONAL INFORMATION
Languages: Spanish (limited proficiency)
Timeline
Customer Service Representative
AAA
01.2025 - CurrentRead More
Customer Support Representative
GEICO
08.2023 - 12.2024Read More
Call Center Representative
FedEx
03.2021 - 12.2022Read More
Lone Star College
Associate of Applied Science from Data Analysis
Read More