Che'Mel Berry
Eastpointe,MI
Summary
Customer Service Representative with over 4 years of experience in resolving complex inquiries and enhancing customer satisfaction through effective technical troubleshooting and data analysis. Demonstrates strong conflict resolution and time management skills, with a proven track record of maintaining professionalism in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever- TurboTax
12.2024 - 04.2025
- Responded to 50+ customer tax related inquiries
- Utilized screen share to be able to navigate and assist customers who needed troubleshooting or technical support
- Recognized for maintaining calm and professional during high stress situations
- Resolved complex tax questions efficiently, leading to noticeable improvements in customer satisfaction and issue resolution times.
Customer Service Representative
Concentrix
10.2023 - 11.2024
- Handled customer inquiries and resolved problems in a timely manner
- Assisted customers with updating or changing their personal information
- Responded to 50+ calls a day, escalating when necessary
- Handled inbound and outbound calls related to products and services
Member Engagement Representative
Senture- Signify Health
05.2021 - 09.2023
- Managed inbound and outbound calls, providing solutions to customers concerns
- Scheduled customers for in-home and virtual health assessments
- Documented customer interactions with 100% accuracy
- Managed member inquiries through multiple communication channels, ensuring timely resolutions.
Education
High School Diploma -
Samuel C. Mumford High School
01-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
Timeline
Customer Service Representative
Foundever- TurboTax
12.2024 - 04.2025
Customer Service Representative
Concentrix
10.2023 - 11.2024
Member Engagement Representative
Senture- Signify Health
05.2021 - 09.2023
High School Diploma -
Samuel C. Mumford High School
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