Myara Flambert
Drexel Hill,PA
Summary
Adaptable professional with 14.5+ years of experience and a proven knowledge of customer service, interpersonal skills, and executive support aiming to leverage skills to successfully fill the sales role at Westover Companies.
Overview
14
14
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration, TSA
12.2022 - Current
- Serve as member of National Screening Force by protecting the nation's transportation system
- Effectively explain the screening process to a diverse population, including international passengers
- Engage critical thinking skills by identifying, evaluating, and applying appropriate situational approaches
- Perform additional screening in situational circumstances such as contacting the Identity Verification Call Center
- Collect and enter hourly throughput data into database
- Utilize a government-official database to complete online training, create emails, and documents
- Prepare morning briefings, daily shift paperwork, checkpoint logs, and various types of communication
- Develop incident reports for Law Enforcement Officers and superiors
- Use great judgment to make well-informed, effective, and timely decisions
- Resolve passenger complaints and conflict amongst officers
- Rapidly adapt to changing conditions and unexpected obstacles
- Create lane rotations and personnel scheduling based on operational needs
- Proactively prepare for peak times by determining when adequate staffing and additional lanes are needed
Transportation Security Officer
Transportation Security Administration, TSA
10.2018 - 12.2022
- Represent TSA by honoring it's core values of integrity, respect, and commitment
- Coach new employees through on the job training
- Use great judgment to make well-informed, effective, and timely decisions
- Rapidly adapt to changing conditions, and unexpected obstacles
- Properly screen upwards of 1,000 people hourly
- Confirm proper identification of those entering the sterile area
- Review tickets and verify validity of information
- Resolve passenger complaints
- Lock away confidential materials, calibration logs, and equipment.
Business Manager
Rose Pastries
12.2016 - 03.2019
- Led a B2B/B2C bakery by performing detail oriented tasks such as marketing and operations management
- Developed marketing strategies by analyzing customer database, all sites, and information surveyed at networking events in order to increase sales
- Created social media identity and company website
- Booked networking events in order to increase brand awareness
- Administered consultations with potential clients
- Designed company branded marketing materials and packaging
Resident Relations Specialist
Post Brothers Apartments
Philadelphia, PA
12.2015 - 02.2018
- Ensured high-quality customer service at a fast-paced class “A” luxury property consisting of 1,100 units
- Operated as point person by resolving issues for contractors, guests, residents, and management
- Prioritized concurrent assignments including phone calls and email correspondence to assure prompt action on all residential concerns
- Cultivated relationships with residents and the company's preferred vendors
- Verified proper identification of all contractors, guests, and staff on site
- Revised Yardi database pertaining sensitive residential information
- Generated incident reports, inventory needs, and work orders
- Assisted with resident tours, orientations, move-ins, and move-outs
- Conducted routine property walk-throughs and daily reports for property management team
- Trained and guided 15+ new employees
- Secured and locked away confidential packages and company files
Supervisor
Giant Food Stores
08.2009 - 12.2015
- Managed over 35 cashiers, porters, and service associates of the Front End Department
- Obtained 2 promotions within 4 years of service for exceptional customer service, problem-solving, and leadership skills
- Took prompt action to resolve customer complaints
- Trained cashiers and customer service associates
- Arranged daily schedules for cashiers, porters, and service associates
- Collected, audited, filed, and deposited up to $30,000 daily
- 3-Time winner of highest donations received for Children's Hospital and Philabundance charities
- Evaluated and awarded cashiers for exceptional performances.
- Recorded equipment inventory and secured all items.
- Locked up the Front End at the end of shift.
Education
Bachelor Of Business Administration - Marketing
TEMPLE UNIVERSITY, Fox School of Business
Philadelphia, PA05.2016
Skills
- Yardi Software
- Google Suites
- Microsoft Office
- Administrative Duties
- Interpersonal Skills
- Customer Service
- Team Leadership
- Training & Development
- Self-Starter
- Detail Oriented
- Fast Learner
- Critical Thinker
Timeline
Lead Transportation Security Officer
Transportation Security Administration, TSA
12.2022 - Current
Transportation Security Officer
Transportation Security Administration, TSA
10.2018 - 12.2022
Business Manager
Rose Pastries
12.2016 - 03.2019
Resident Relations Specialist
Post Brothers Apartments
12.2015 - 02.2018
Supervisor
Giant Food Stores
08.2009 - 12.2015
Bachelor Of Business Administration - Marketing
TEMPLE UNIVERSITY, Fox School of Business