Summary

Overview

Work History

Education

Skills

Timeline

Myasia Jenkins

Administrative & Customer Service Specialist

Newark,NJ

Summary

Detail-oriented business and customer service professional with experience supporting office operations, managing client communications, and maintaining accurate records in fast-paced environments. Skilled in data management, cross-functional coordination, and problem resolution. Recognized for strong organizational, communication, and leadership abilities, with a focus on efficiency and professionalism.

Overview

years of professional experience

Work History

Warehouse Office Agent /Dangerous Goods Specialist

Choice Aviation

02.2024 - Current

Delivered excellent customer service by resolving inquiries and complaints with professionalism and efficiency
Coordinated with vendors to obtain product information, track inventory updates, and support customer requests
Managed incoming calls and emails, directing inquiries and providing accurate information to clients and staff
Processed shipping and receiving operations, including tagging merchandise, releasing shipments, and handling returns of damaged items
Maintained accurate inventory and documentation through consistent data entry and recordkeeping
Dispatched shipments and scheduled flights to ensure timely and efficient delivery operations
Handled and processed dangerous goods shipments in compliance with safety regulations and company policies
Verified documentation and labeling for hazardous materials to ensure regulatory compliance and safe transport
Organized and maintained filing systems, ensuring accurate storage and easy retrieval of documents
Informed clients of company policies and procedures while maintaining clear and professional communication
Monitored and maintained office and warehouse supplies to support daily operations

(Hybrid) Data Entry/Call Center Agent

Conduent/ E-Z pass

10.2023 - 03.2024

Managed high-volume inbound calls, resolving customer issues efficiently while maintaining a high level of professionalism
Met and exceeded call center performance metrics in a fast-paced, results-driven environment
Utilized multiple systems and databases to research customer inquiries and provide accurate, timely solutions
Handled account-related transactions, including billing, invoicing, and payment processing
Maintained detailed and accurate records of customer interactions and data entry activities for quality assurance and compliance
Improved average handle time through strong product knowledge and effective problem-solving skills
Coordinated timely replacement of damaged or missing products, ensuring customer satisfaction
Demonstrated strong attention to detail and communication skills, consistently achieving performance targets

Cargo Warehouse Agent

Swissport

01.2023 - 12.2023

Coordinated cargo handling operations, including receiving, processing, and releasing shipments in a timely manner
Verified shipping documentation to ensure accuracy and compliance with company policies and regulatory standards
Managed incoming and outgoing freight by tagging, sorting, and tracking inventory within the warehouse
Processed damaged or missing shipments by initiating claims and coordinating timely resolutions
Communicated effectively with internal teams and external partners to ensure efficient cargo movement and on-time deliveries
Operated forklifts, pallet jacks, and other warehouse equipment safely and efficiently
Transported freight, stock, and materials between storage areas, loading docks, and delivery vehicles
Ensured compliance with safety regulations, including proper handling of hazardous or regulated materials
Monitored warehouse supplies and operational materials to support daily activities
Delivered strong customer service by responding promptly to inquiries and resolving issues effectively
Accurately weighed freight and applied basic calculations to support proper shipment processing
Consistently met deadlines while maintaining high levels of accuracy, productivity, and attention to detail

Retail Customer Service Lead

Old navy

08.2020 - 09.2022

Led daily retail operations, overseeing cashiering, sales floor engagement, fitting room, and fulfillment activities
Delivered exceptional customer service by resolving complaints, processing returns/exchanges, and ensuring a positive shopping experience
Handled inbound customer inquiries over the phone, providing accurate product information and assisting with purchases and availability
Trained, mentored, and onboarded new team members on company policies, procedures, and systems
Conducted team meetings to review performance, communicate goals, and identify areas for improvement
Monitored associate performance and provided coaching to enhance productivity and customer service standards
Processed transactions accurately, including purchases, refunds, discounts, and credit card applications
Supported omnichannel operations, including BOPIS (Buy Online, Pick Up In Store) and ship-from-store fulfillment
Managed inventory tasks such as stock replenishment, merchandise organization, and planogram execution
Maintained knowledge of promotions, sales, and store layouts to effectively assist customers and drive sales
Assisted in account management and promoted store credit card programs to meet sales targets
Ensured a clean, organized, and safe store environment through regular maintenance and housekeeping

Education

BBA - Business Administrative Management

Berkeley College

Newark, NJ

08.2028

BBA - Business Administration

Saint Peter's

Jersey City, NJ

06.2023

High School Diploma -

Marion P Thomas