Myasia Jenkins

Administrative Assistant | Customer Service | Data Entry

Newark,NJ

Summary

Detail-oriented business and customer service professional with experience supporting office operations, managing client communications, and maintaining accurate records in fast-paced environments. Skilled in data management, cross-functional coordination, and problem resolution. Recognized for strong organizational, communication, and leadership abilities, with a focus on efficiency and professionalism.

Overview

years of professional experience

Work History

Office Agent /Dangerous Goods Specialist

Choice Aviation

02.2024 - Current

Managed inbound calls and emails, providing accurate information and resolving customer inquiries
Maintained detailed records and documentation with high accuracy
Coordinated with vendors and internal teams to support daily operations
Processed shipping, receiving, and inventory tracking activities
Ensured compliance with safety regulations for hazardous materials

(Hybrid) Data Entry/Call Center Agent

Conduent/ E-Z pass

10.2023 - 03.2024

Handled high-volume inbound calls while resolving customer issues efficiently
Processed billing, payments, and account updates with accuracy
Maintained detailed customer records for compliance and quality assurance
Utilized multiple systems to research and resolve inquiries
Met performance metrics in a fast-paced environment

Cargo Warehouse Agent

Swissport

01.2023 - 12.2023

Coordinated cargo handling, including receiving, processing, and releasing shipments
Verified shipping documentation for accuracy and compliance
Tracked inventory and managed incoming/outgoing freight
Communicated with teams to ensure timely deliveries
Followed safety procedures, including handling regulated materials

Retail Customer Service Lead

Old navy

08.2020 - 09.2022

Led daily store operations, including cashiering, sales floor, and fulfillment
Resolved customer concerns and processed returns/exchanges
Handled phone inquiries and assisted customers with product information
Trained and mentored new employees on policies and procedures
Supported inventory management and store organization

Education

BBA - Business Administrative Management

Berkeley College

Newark, NJ

08.2028

Skills

Customer Service & Client Relations
Problem Solving & Conflict Resolution
Data Entry & Recordkeeping
Inventory & Operations Support
Communication (Phone & Email)
Team Leadership & Training
Account Maintenance & Billing
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline