Mycah Ellis
Detroit,MI
Summary
Dynamic and detail-oriented professional with extensive experience at Target and FedEx Ground. Proven track record in customer service and cash handling, enhancing customer satisfaction and operational efficiency. Skilled in mentoring teams and managing inventory, consistently achieving high performance metrics while fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Cashier/Specialty Sales Representative
Target
08.2023 - 08.2025
- Operated cash registers for cash, check, and credit card transactions with excellent accuracy levels.
- provided each customer with the necessary support to guarantee satisfaction.
- ensured product availability by using inventory management systems.
- kept sales floor replenished and safe for guests.
- worked flexible schedules and extra shifts to meet business needs.
- handled multiple payment methods securely, minimizing discrepancies and potential losses.
- answered questions about store policies and addressed customer concerns.
- greeted customers entering store and engaged in friendly conversation
Operations Administrator
FedEx Ground
08.2023 - 09.2023
- Performed clerical services to support the sorting and delivery process of multiple packages
- tended to damaged packages and relabeled packages containing inaccurate information
- Equipped myself to a fast-pace, hardworking environment
- Interacted with independent contractors to resolve issues
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Trained and guided team members to maintain high productivity and performance metrics.
- responsible for keeping track of any data and records related to delivery drivers
Lead Cashier
Rainbow Shops
12.2022 - 05.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- assisted with register setup and cash reconciliation
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints empathetically yet professionally, salvaging potential negative experiences into positive ones.
Front Desk Receptionist
North Rosedale Park Civic Association
06.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Lincoln King Academy
Detroit, MI 06-2022
Skills
- Customer service
- Time management
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Mentoring and Training
- Reliability
- Punctuality
- Merchandise restocking
- Office experience
- Basic math
- 10-key typing
- Quick learner
- Public Speaking
- Data entry
- Inventory restocking
Timeline
Cashier/Specialty Sales Representative
Target
08.2023 - 08.2025
Operations Administrator
FedEx Ground
08.2023 - 09.2023
Lead Cashier
Rainbow Shops
12.2022 - 05.2023
Front Desk Receptionist
North Rosedale Park Civic Association
06.2022 - 12.2022
High School Diploma -
Lincoln King Academy
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