MYCAH OSUALA
Mount Vernon
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
7
7
years of professional experience
Work History
Security Officer
New York Presbyterian
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot. Ensuring all areas of the hospital that is occupied by visitors and employees remain safe.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted regular audits of physical security systems, identifying areas requiring updates or maintenance for optimal performance levels.
Security Officer / Fire Guard
Westhab Inc
10.2021 - 09.2023
- Performing patrols around the building to protect all clients and ensure the security of the building
- Checking all exits and making sure they are clear in case of an emergency
- Overseeing all activities in the building and recording them in a logbook for future reference
- Provided service trainings to other fire guards
- Replaced fire prevention devices that are damaged
- Observe security cameras for any suspicious activities
- Handle emergency situations in a effective matter
Security Guard Supervisor/ Fire Guard
Acacia Network
07.2020 - 02.2021
- Performing regular patrols among guest to protect and preserve order of premises
- Monitoring and authorizing entrance of residents, employees, and visitors
- Restricting unauthorized entry into restricted areas
- Answering multi-line telephone system and directs calls to staff, maintaining professionalism
Guest Advocate & Security
Target
09.2017 - 01.2020
- Greeting customers and offering assistance, while maintaining a high level of customer service compelling customers to return
- Implementing performance improvement plans offered by Store Manager and District Management
- Collecting, inspecting, sorting, and placing new and misplaced goods throughout the warehouse in an enticing manner that drove sales
- Training and supervising team members; providing coaching and mentoring
- Troubleshooting POS system and printers
- Monitor public areas for unusual activities and potential threats
- Follow and confront a potential person of interest who is suspected of shoplifting
- Working with undercover store detectives to prevent theft
- Identify potential thieves from customers or staff
Driver Helper
UPS - United Parcel Services
12.2017 - 02.2018
- Assisting driver with delivering products or packages to clients during holiday season
- Guiding the driver by navigating the routes heeding weather or road conditions that may hinder delivery
- Keeping track of deadlines, delivery records, with handheld devices and logbooks
- Loading and unloading packages as well as cleaning the truck
Education
High School -
DeWitt Clinton High School
Bronx, NY08.2017
Associate of Arts - Computer Science
Wake Technical Community College
Raleigh, NC12-2025
Skills
- Incident reporting
- CCTV surveillance
- Superior customer service
- Emergency response
- Access control
- Critical thinking
Awards
CPR/AED Certified, Security Guard License, F-02 Certification, Proficient with Microsoft Software
Timeline
Security Officer
New York Presbyterian
11.2023 - Current
Security Officer / Fire Guard
Westhab Inc
10.2021 - 09.2023
Security Guard Supervisor/ Fire Guard
Acacia Network
07.2020 - 02.2021
Driver Helper
UPS - United Parcel Services
12.2017 - 02.2018
Guest Advocate & Security
Target
09.2017 - 01.2020
High School -
DeWitt Clinton High School
Associate of Arts - Computer Science
Wake Technical Community College
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