Mycah Pinson
Windham
Summary
Analytical and detail-oriented manager with experience in data analysis and unmanned aircraft systems. Known for developing training programs and resolving customer issues, ready to drive improvements in service quality and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Domino's Pizza
Garrettsville
10.2021 - Current
- Developed training programs for new employees on service standards.
- Resolved customer complaints to enhance overall dining experience.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
Customer Service Representative
Domino's Pizza
Garrettsville
08.2019 - 10.2021
- Delivered exceptional customer service through effective communication and active listening.
- Assisted in training new staff on customer service protocols and operational procedures.
Education
Bachelor of Science - Unmanned Aircraft Systems
Kent State University
Kent, OH05-2026
Skills
- Unmanned aircraft systems
- Data analysis
- Project management
- Team building
- Employee training
- Flight planning
- Critical thinking
Certification
- Part 107 Certification
Timeline
General Manager
Domino's Pizza
10.2021 - Current
Customer Service Representative
Domino's Pizza
08.2019 - 10.2021
Bachelor of Science - Unmanned Aircraft Systems
Kent State University
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