Mycal Payne
Summary
Focused professional with 15+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Market Sales Director
Shoe Sensation
12.2022 - Current
- Conducted regular sales training sessions to enhance team skills and overall performance.
- Increased market share by developing and implementing targeted sales strategies.
- Forecasted revenue accurately using data analysis techniques to inform strategic planning decisions.
- Built a robust pipeline of prospective clients by leveraging industry contacts, networking events, and trade shows.
- Implemented innovative marketing campaigns that generated significant brand exposure and new leads.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
M.I.T./ Store Manager
Shoe Sensation
04.2019 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Key Team Leader
Dunham's Sports
07.2016 - 04.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
Furniture Lead
Big Lots
10.2014 - 07.2016
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Provide customers with product samples and catalogs
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Obtain credit information about prospective customers
- Forward orders to manufacturers
- Check stock levels and reorder merchandise as necessary
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising
Shift Lead
Holiday Station Stores
01.2007 - 07.2009
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Keep records of purchases, sales, and requisitions
3rd Key/ Store Manager
Gamestop
01.2002 - 10.2006
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Formulate pricing policies for merchandise, according to profitability requirements
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Education
High School Diploma -
Columbia Heights High School
Columbia Heights, MN06.2001
Skills
- Customer engagement
- Sales presentations
- Data-driven decision making
- Social media marketing
- Sales coaching
- Customer service
- Problem-solving
- Time management
- Multitasking
- Decision-making
Timeline
Market Sales Director
Shoe Sensation
12.2022 - Current
M.I.T./ Store Manager
Shoe Sensation
04.2019 - 12.2022
Key Team Leader
Dunham's Sports
07.2016 - 04.2019
Furniture Lead
Big Lots
10.2014 - 07.2016
Shift Lead
Holiday Station Stores
01.2007 - 07.2009
3rd Key/ Store Manager
Gamestop
01.2002 - 10.2006
High School Diploma -
Columbia Heights High School
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