Cooking
Mycala CARNEY
Student
WILLIAMSTOWN,NJ
Summary
Dependable Server/Bottle Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Server
Hooters Inc.
Charlotte, NC
01.2024 - Current
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items by 20% such as appetizers and mixed drinks to enhance sales numbers.
Server/Bottle Server
ROAR Night Club
Philadelphia, PA
05.2021 - 08.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular and VIP customers.
- Increased overall sales by 20% upselling premium bottles, mixers, and additional services.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Increased sales significantly by upselling higher-end products to customers.
Administrative Assistant
Corporate Credit Funding Solutions
Blackwood, NJ
06.2016 - 08.2018
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed over 50 company calls per day to ensure prompt customer service
Education
Bachelor of Science - Political Science
Queens University of Charlotte
Charlotte, NC 08.2023 - Current
Bachelor of Science - Political Science
Rowan University
Glassboro, NJ 09.2022 - 06.2023
Skills
Guest Engagement
Interests
Baking
Law
Entrepreneurship
Timeline
Server
Hooters Inc.
01.2024 - Current
Bachelor of Science - Political Science
Queens University of Charlotte
08.2023 - Current
Bachelor of Science - Political Science
Rowan University
09.2022 - 06.2023
Server/Bottle Server
ROAR Night Club
05.2021 - 08.2023
Administrative Assistant
Corporate Credit Funding Solutions
06.2016 - 08.2018