Cooking
Mycala CARNEY
Student
WILLIAMSTOWN,NJ
Summary
Dependable Server/Bottle Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Server
Hooters Inc.
Charlotte, NC
01.2024 - Current
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items by 20% such as appetizers and mixed drinks to enhance sales numbers.
Server/Bottle Server
ROAR Night Club
Philadelphia, PA
05.2021 - 08.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular and VIP customers.
- Increased overall sales by 20% upselling premium bottles, mixers, and additional services.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Increased sales significantly by upselling higher-end products to customers.
Administrative Assistant
Corporate Credit Funding Solutions
Blackwood, NJ
06.2016 - 08.2018
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed over 50 company calls per day to ensure prompt customer service
Education
Bachelor of Science - Political Science
Queens University of Charlotte
Charlotte, NC 08.2023 - Current
Bachelor of Science - Political Science
Rowan University
Glassboro, NJ 09.2022 - 06.2023
Skills
Guest Engagement
Food Delivery
Food Running
Daily specials memorization
Table Bussing
Food sales and promotion
Sales Techniques
Cash Handling
Exceptional customer service
Interests
Baking
Law
Entrepreneurship
Timeline
Server
Hooters Inc.
01.2024 - Current
Bachelor of Science - Political Science
Queens University of Charlotte
08.2023 - Current
Bachelor of Science - Political Science
Rowan University
09.2022 - 06.2023
Server/Bottle Server
ROAR Night Club
05.2021 - 08.2023
Administrative Assistant
Corporate Credit Funding Solutions
06.2016 - 08.2018