MY CHAU NGUYEN
Summary
Dynamic, motivated, and dependable professional with 13 years of customer service experience. Adept at engaging with guests, colleagues, and leadership with warmth and professionalism, ensuring positive interactions that foster loyalty and satisfaction. Highly skilled in critical thinking, strategic problem-solving, and adapting to various work environments, while maintaining efficiency and poise under pressure. A strong advocate for teamwork, actively promoting cooperation, clear communication, and a supportive workplace culture.
Passionate about delivering outstanding customer experiences by anticipating needs, addressing concerns with empathy, and exceeding expectations. Consistently dedicated to achieving personal and company goals by balancing efficiency with attention to detail. Recognized for upholding high ethical standards, demonstrating unwavering dedication, and bringing creativity and originality to every professional endeavor. Whether working independently or within a team, I am always committed to excellence, continuous growth, and making meaningful contributions to any organization.
Overview
7
7
years of professional experience
Work History
Caretaker
Consumer Direct Care Network
Tacoma
09.2024 - Current
- Take patient to doctor/medical appointments
- Go grocery shopping and prepare meal for patient
- Tend to patients cares and need
Bartender
SSP AMERICA
SeaTac
06.2021 - 08.2024
- Tend to passengers with their experience at restaurant before boarding their flight
- Curated delicious cocktails and served alcoholic beverages to guests
- Keeping cash handling secured & accurate from unit to unit
- Opened and set up establishments in timely manner as well as closed and shut down establishments for end of services
Bartender/Server
Asado
Tacoma
12.2017 - 06.2021
- Set up restaurant/bar lounge effectively
- Keep server/bar station stocked and clean at all times
- Assists teammate in running food/drinks, water their tables
- Ensure a satisfied and happy time with their service and experience
Skills
- 13 years in hospitality
- 8 years of bartending experience
- Quick ability to obtain relevant information
- Maintains strong decision-making skills and problem-solving abilities
- Accurate accounting and cash reconciliation skills
- Food handlers and liquor permit ready
- Familiar with standard restaurant operations and safe beverage service
- Ability to take large parties and maintain composure in stressful situations
- Ability to multi-task with attention to detail
- Comprehensive knowledge of the POS system
- Prefers to work in a fast-paced environment, high pressure manageable
- Strong organizational and time-management skills
- Possesses high standards for cleanliness and food safety
- Possesses effective verbal, written, and auditory communication skills
- Excels in teamwork, attentiveness, and delivering authenticity
- Has a warm, personable, confident, and professional personality to interact and communicate with guests and staff
Timeline
Caretaker
Consumer Direct Care Network
09.2024 - Current
Bartender
SSP AMERICA
06.2021 - 08.2024
Bartender/Server
Asado
12.2017 - 06.2021
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