Mychele King
Drexel Hill,PA
Summary
Highly accomplished and results-driven healthcare leader with 17+ years of experience in optimizing patient services, improving fiscal health, and leading multi-site operations to surpass growth expectations. Known for strategic focus, effective communication, and relationship-building skills, ensuring stakeholder satisfaction. A motivational leader who energizes teams, boosts job performance, and promotes employee engagement.
Overview
17
17
years of professional experience
Work History
Sr. Practice Operations Manager
Children's Hospital Of Philadelphia
06.2016 - Current
- Oversee regional practice operations for the Division of Cardiology, managing 86 faculty members, 29 fellows, and a budget of $155M in gross charges
- Lead a team of 4 Practice Managers, 1 Program Manager, and 50 indirect reports across multiple locations, providing ongoing training and mentorship to optimize performance and foster a positive work environment
- Collaborate with cross-functional teams to develop and implement performance improvement initiatives resulting in enhanced patient satisfaction and outcomes
- Facilitate the development of the strategic plan and budget in collaboration with Division Chief and Administrative Director
- Streamline billing workflows to decrease the charge lag for external hospital locations, leading to an 80% recoupment of billable charges
- Develop change management strategies to support major organizational goals such as access to care and population health and health equity goals
- Implemented processes to reduce cancellations, no-show rates, and new appointment lag time, improving patient access and satisfaction
Practice Administrator
Crozer Chester Medical Center
12.2014 - 06.2016
- Facilitated the merger of two OB/GYN offices and developed the creation of a surgical service line
- Direct management of a team comprised of site managers, medical assistants, patient service reps, financial counselors, and billing reps
- Monitored surgical billing levels to maintain compliance and optimize billing processes, resulting in increased billing codes and 25% additional revenue
- Chaired the Quality Initiatives Committee, standardizing clinical operations, physician templates, and medication reconciliation standards
- Managed departmental budgets, identified cost-saving opportunities, and optimized resource allocation to achieve financial targets
- P&L management with focused efforts on productivity targets and positive operating margins
- Expanded the utilization of the midwifery program to improve patient quality, safety, and outcomes
- Partnered Sterile Processing and Materials Management to implement a standard in office cleaning protocol for all instruments- improved compliance rates by 65%
Practice Manager
Penn Medicine Health System
05.2011 - 12.2014
- Provided operational oversight for a multi-specialty practice, including Primary Care and Neurology
- Managed revenue cycle processes-identifying registration errors to decrease denials by 15%
- Won Quality and Safety Award for increasing mammography compliance rates by 40%
- Led and integrated scheduling initiatives across multiple specialties, resulting in a 22% increase in new patient volume in the first quarter
- Participated in training/coaching new hires via the Penn Medicine Academy
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Developed and updated department goals and achievements throughout fiscal year.
Patient Service Representative
Penn Medicine
04.2006 - 05.2011
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a subject matter expert for EPIC Implementation and training assistant for reg/sched classes
- Filed and maintained patient records in accordance with HIPAA regulations.
- Scheduled appointments for multiple departments in a call center environment
- Monitored no-show, cancellation, and fill rates for all providers
Education
Master of Business Administration -
Eastern University
Saint Davids, PA05.2024
Bachelor of Science - Healthcare Management
Thomas Jefferson University
Philadelphia, PA2014
Skills
- Strategic Planning
- Leadership Communication
- Clinical Operations
- Quality Improvement
- Financial Management
- Revenue Cycle Management
Timeline
Sr. Practice Operations Manager
Children's Hospital Of Philadelphia
06.2016 - Current
Practice Administrator
Crozer Chester Medical Center
12.2014 - 06.2016
Practice Manager
Penn Medicine Health System
05.2011 - 12.2014
Patient Service Representative
Penn Medicine
04.2006 - 05.2011
Master of Business Administration -
Eastern University
Bachelor of Science - Healthcare Management
Thomas Jefferson University
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