Mychele King
Drexel Hill,PA
Summary
Highly accomplished and results-driven healthcare leader with 17+ years of experience in optimizing patient services, improving fiscal health, and leading multi-site operations to surpass growth expectations. Known for strategic focus, effective communication, and relationship-building skills, ensuring stakeholder satisfaction. A motivational leader who energizes teams, boosts job performance, and promotes employee engagement.
Overview
17
17
years of professional experience
Work History
Sr. Practice Operations Manager
Children's Hospital Of Philadelphia
Philadelphia, PA
06.2016 - Current
- Oversee regional practice operations for the Division of Cardiology, managing 86 faculty members, 29 fellows, and a budget of $155M in gross charges
- Lead a team of 4 Practice Managers, 1 Program Manager, and 50 indirect reports across multiple locations, providing ongoing training and mentorship to optimize performance and foster a positive work environment
- Collaborate with cross-functional teams to develop and implement performance improvement initiatives resulting in enhanced patient satisfaction and outcomes
- Facilitate the development of the strategic plan and budget in collaboration with Division Chief and Administrative Director
- Streamline billing workflows to decrease the charge lag for external hospital locations, leading to an 80% recoupment of billable charges
- Develop change management strategies to support major organizational goals such as access to care and population health and health equity goals
- Implemented processes to reduce cancellations, no-show rates, and new appointment lag time, improving patient access and satisfaction
Practice Administrator
Crozer Chester Medical Center
Drexel Hill, PA
12.2014 - 06.2016
- Facilitated the merger of two OB/GYN offices and developed the creation of a surgical service line
- Direct management of a team comprised of site managers, medical assistants, patient service reps, financial counselors, and billing reps
- Monitored surgical billing levels to maintain compliance and optimize billing processes, resulting in increased billing codes and 25% additional revenue
- Chaired the Quality Initiatives Committee, standardizing clinical operations, physician templates, and medication reconciliation standards
- Managed departmental budgets, identified cost-saving opportunities, and optimized resource allocation to achieve financial targets
- P&L management with focused efforts on productivity targets and positive operating margins
- Expanded the utilization of the midwifery program to improve patient quality, safety, and outcomes
- Partnered Sterile Processing and Materials Management to implement a standard in office cleaning protocol for all instruments- improved compliance rates by 65%
Practice Manager
Penn Medicine Health System
Philadelphia, PA
05.2011 - 12.2014
- Provided operational oversight for a multi-specialty practice, including Primary Care and Neurology
- Managed revenue cycle processes-identifying registration errors to decrease denials by 15%
- Won Quality and Safety Award for increasing mammography compliance rates by 40%
- Led and integrated scheduling initiatives across multiple specialties, resulting in a 22% increase in new patient volume in the first quarter
- Participated in training/coaching new hires via the Penn Medicine Academy
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Developed and updated department goals and achievements throughout fiscal year.
Patient Service Representative
Penn Medicine
04.2006 - 05.2011
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a subject matter expert for EPIC Implementation and training assistant for reg/sched classes
- Filed and maintained patient records in accordance with HIPAA regulations.
- Scheduled appointments for multiple departments in a call center environment
- Monitored no-show, cancellation, and fill rates for all providers
Education
Master of Business Administration -
Eastern University
Saint Davids, PA05.2024
Bachelor of Science - Healthcare Management
Thomas Jefferson University
Philadelphia, PA2014
Skills
- Strategic Planning
- Leadership Communication
- Clinical Operations
- Quality Improvement
- Financial Management
- Revenue Cycle Management
Timeline
Sr. Practice Operations Manager
Children's Hospital Of Philadelphia
06.2016 - Current
Practice Administrator
Crozer Chester Medical Center
12.2014 - 06.2016
Practice Manager
Penn Medicine Health System
05.2011 - 12.2014
Patient Service Representative
Penn Medicine
04.2006 - 05.2011
Master of Business Administration -
Eastern University
Bachelor of Science - Healthcare Management
Thomas Jefferson University