Summary
Overview
Work History
Education
Skills
Timeline
Generic

MYCHELLE STOCKLING

BEAUMONT,TX

Summary

Customer-focused and highly dedicated Customer Service Professional with over 7 years of experience delivering exceptional service and support in fast-paced environments. Proven ability to resolve complex customer issues efficiently, build strong client relationships, and drive customer satisfaction and loyalty. Adept at handling high call volumes, managing customer inquiries across multiple channels, and collaborating with cross-functional teams to improve service processes. Recognized for strong communication skills, attention to detail, and a calm, solutions-oriented approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Caregiver

Jumpstart
  • Provided compassionate, hands-on assistance to elderly, disabled, or recovering individuals in their homes or residential settings.
  • Assist with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, toileting, and mobility.
  • Prepare and serve meals according to dietary restrictions and preferences.
  • Ensure a clean, safe, and organized living environment.
  • Follow care plans and documentation procedures as required.

Customer Service

Kelly Services
02.2023 - Current
  • Maintained up-to-date product knowledge, including policy changes, promotions, offerings, and compliance guidelines.
  • Managed customer inquiries and resolved complex issues while maintaining high satisfaction rates through effective communication and problem-solving skills.
  • Documented and analysed customer feedback to identify trends, implementing solutions that improved overall service delivery.
  • Assisted in lab tasks, ensuring accurate reagent card management and storage.
  • Cook/Prepcook for Baptist hospital.

Caterer

Kingg’s Kravings
05.2018 - Current
  • Prepared and cooked food items according to planned menus and client specifications.
  • Catered events ranging from 10 to 100+ guests, including weddings, corporate functions, and private parties.
  • Maintained high food quality while serving under strict timelines and changing event conditions.
  • Worked with a team to ensure efficient setup, service, and teardown at various indoor and outdoor venues.
  • Strong attention to detail in presentation and adherence to safety standards.
  • Developed creative menu solutions and customized catering packages to meet unique client requirements while maintaining cost effectiveness.

Education

Cosmetology Certification -

Southeastern Beauty School
Stockbridge, GA

Skills

  • Strong work ethic
  • Reliability
  • Fast learner
  • Adaptability
  • High energy
  • Positive attitude
  • Teamwork
  • Cooperative spirit
  • Customer-first mindset
  • Efficiency
  • Quality
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible

Timeline

Customer Service

Kelly Services
02.2023 - Current

Caterer

Kingg’s Kravings
05.2018 - Current

Caregiver

Jumpstart

Cosmetology Certification -

Southeastern Beauty School

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