Mycole Johnson
Rancho Cucamonga,California
Summary
Dynamic and detail-oriented professional with a strong background in security and customer service, notably at Secuitas. Proven ability in incident reporting and access control, enhancing safety and satisfaction. Recognized for superior customer service and effective collaboration, ensuring prompt resolutions and improved operational efficiency.
Overview
2022
2022
years of professional experience
Work History
Security Officer
Secuitas
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine inspections to identify potential hazards and security breaches.
- Responded promptly to incidents, ensuring appropriate escalation and resolution procedures were followed.
- Collaborated with law enforcement during emergencies, enhancing response effectiveness and coordination.
Front End Supervisor
Ross Dress for Less
- Assisted members with account inquiries and service requests, ensuring prompt resolution.
- Educated members about product offerings and services, enhancing customer understanding.
- Collaborated with team members to streamline service processes, improving efficiency.
- Processed member transactions accurately, maintaining attention to detail in financial operations.
- Handled customer feedback effectively to improve overall satisfaction and service quality.
- Maintained accurate records of member interactions and transactions for future reference.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Member Service Representative
Kaiser Permanente
06.2015 - 03.2021
- Assisted members with account inquiries and service requests, ensuring prompt resolution.
- Educated members about product offerings and services, enhancing customer understanding.
- Collaborated with team members to streamline service processes, improving efficiency.
- Processed member transactions accurately, maintaining attention to detail in financial operations.
- Handled customer feedback effectively to improve overall satisfaction and service quality.
- Maintained accurate records of member interactions and transactions for future reference.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
High School Diploma - General Education
Chaffey High School
Rancho Cucamonga, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Access control
- Security screenings
Timeline
Member Service Representative
Kaiser Permanente
06.2015 - 03.2021
Security Officer
Secuitas
Front End Supervisor
Ross Dress for Less
High School Diploma - General Education
Chaffey High School