Myeisha Antoine
La Marque,USA
Summary
I am a 44 year old female with over 20+ years experience in the customer service industry. I have been a Team Lead for 2 1/2 years. I have bay hosted/ served for 18+ years. I have worked with Golf service manager for 6 months with crunch time doing inventory. I have worked with the sales team doing special projects for the EA department. I have worked with the support manager doing contest.
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead
Topgolf
Webster, US
07.2021 - Current
- Guides, monitor, and lead the team to a successful shift.
- Delegating task and setting goals.
- Coaching up in the moment when needed.
- Provide feedback and resolving conflict
Bayhost/Server
Topgolf
Webster, US
07.2021 - Current
- Greeting and welcoming players ate the bays.
- Providing them with information about Topgolf.
- Taking drink and food orders.
- Doing Bay tours.
- Being attentive if the player needs help with bay issues.
Bartender/Server
Topgolf
Webster, US
07.2021 - Current
- Make alcohol and non alcohol drinks and sometimes take food orders
Hospitality Manager
TopGolf
Webster, Tx
07.2020 - 04.2026
- Managed daily operations of venue to ensure guest satisfaction and service quality.
- Trained staff on service standards and hospitality best practices for improved performance.
- Coordinated events and group bookings to maximize venue utilization and guest engagement.
- Implemented health and safety protocols to maintain a safe environment for guests and staff.
- Resolved guest complaints promptly, maintaining positive relationships and service excellence.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Assisted guests with inquiries about local attractions or other information related to their stay.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Waffle House
Galveston, US
07.2007 - 06.2021
- Serve customers food
Sandwich Artist
Subway
Galveston, US
03.2016 - 09.2017
- Make sandwiches
Education
High school or equivalent - basics
La Marque High School
La Marque, TXSkills
- Food Service
- Crew Member
- Food Prep
- Fast Food
- Serving Experience
- Restaurant Experience
- Bartending
- Food Safety
- Kitchen Experience
- Cooking
- Busser
- Host/Hostess
- Upselling
- Retail Sales
- Food Production
- Cashiering
- Food Handling
- Cash Handling
- Microsoft Office
- POS
- Shift Management
- Customer service
- Staff mentoring
- Effective communication
- Decision making
- Performance monitoring
- Workplace safety
- Problem solving
Certification
- Food Handler Certificate
- TABC Certification
- American Red Cross CPR and Blood Borne Pathogens, 04/01/24, 04/30/26
Languages
English, Expert
Personal Information
- Age: 44
- Gender: female
- Work Permit: Authorized to work in the US for any employer
Timeline
Team Lead
Topgolf
07.2021 - Current
Bayhost/Server
Topgolf
07.2021 - Current
Bartender/Server
Topgolf
07.2021 - Current
Hospitality Manager
TopGolf
07.2020 - 04.2026
Sandwich Artist
Subway
03.2016 - 09.2017
Server
Waffle House
07.2007 - 06.2021
High school or equivalent - basics
La Marque High School