Myeisha Simpson
Houston,Tx
Summary
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
18
18
years of professional experience
Work History
Supervisor
Texas Health and Human Services
Houston, TX
01.2026 - Current
- Managing customer service operations and supervising team.
- Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
- Selecting, managing, and developing team.
- Monitoring and evaluating unit performance and developing appropriate corrective action plans.
- Training, directing, and monitoring the work of others.
- Communicating effectively, orally and in writing.
- Operating a personal computer and use of software such as Microsoft Office applications.
- Assertiveness to manage a team to meet high production expectations effectively, efficiently, and consistently.
- Developing and maintaining working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the public.
- Developed training programs to enhance staff performance and service delivery.
- Implemented process improvements that increased workflow efficiency and reduced client wait times.
Texas Works Advisor III
Texas Health And Human Services
Houston, TX
06.2022 - 12.2025
- Explained reasons behind application denials and recommended further action.
- Processed benefits applications and documents for food stamps and medical assistance.
- Contacted client references and employers to determine legitimacy of applicant information.
- Reviewed applications to verify client information and resolve discrepancies.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Customer Service manager
Enova
Chicago, IL
09.2017 - 03.2023
- Coached 15 employees towards improving performance
- Assisted with onboarding new associates
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitors and addresses employee behaviors in accordance to policies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service/ Escalations REPRESENTATIVE
Enova International
Chicago, IL
05.2016 - 08.2017
- Answered 50-100 inbound calls to provide accurate product and service information
- Provide loan extensions and processed payments
- Identify, research and resolve customer issues
- Answered escalated calls to provide resolutions to customer complaints
- Resolved deceased, refund/reversal and other escalated accounts and Jira tickets
- Assisted with new hire onboarding and provided feedback to management team
Cashier
Walmart
Chicago, IL
01.2009 - 04.2016
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Health Administration
University of Phoenix
Chicago, IL09-2019
Skills
- Strong problem solving aptitude
- Microsoft Outlook, Word and Excel
- Excellent time management skills
- Familiarity with KPI’s
- Leadership & Managerial
- Customer Service
- Time Management
- Recordkeeping and Data Input
- Effective Communication Skills
Timeline
Supervisor
Texas Health and Human Services
01.2026 - Current
Texas Works Advisor III
Texas Health And Human Services
06.2022 - 12.2025
Customer Service manager
Enova
09.2017 - 03.2023
Customer Service/ Escalations REPRESENTATIVE
Enova International
05.2016 - 08.2017
Cashier
Walmart
01.2009 - 04.2016
Bachelor of Science - Health Administration
University of Phoenix