Phillip Parker Jr
WIMAUMA,FL
Summary
Collaborative leader, with 10 years of experience as a leader. Dedicated to partnering with peers, leaders and others to promote a engaged, empowering work culture. Documented strengths in building relationships and developing others with diverse cultures in a dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Customer Preservation Supervisor (CPT)
Progressive
Riverview, Florida
02.2020 - Current
- Directed, guided, coached and mentored team of SR. Specialist to achieve individual and corporate goals.
- Monitored phone modes using various reports and tools to control cost and eliminate bad behaviors.
- Conducted weekly one-on-one coaching sessions to review performance and achieve key performance metrics. In 2021, my team finished first in PHA among all CPT teams.
- Attended different trainings to gain more knowledge and implement with my team for better results.
- Handle Administration work to manage Attendance, Performance Warnings, Time Cards and TRT.
- Delegated daily tasks to employees to provide development opportunities. I've had multiple coaches & Claims Specialist that have developed and promoted from my Team.
- Communicate best practices among Supervisors and Managers to align Enterprise efforts and goals for best results.
- I manage the Retention Club Report for the entire CPT department in Specialty.
- I've been recognized as Supervisor of Distinction Quarter 1 in 2022 in CPT.
- I participate in multiple Committees to enhance my knowledge, skills with the intent to help our Specialist.(R&R Committee, WE Team, Engagement Team, D&I Committee, 5 Steps Boot Camps to redesign)
CRM Services Supervisor
Progressive
Riverview, Florida
12.2018 - 02.2020
- Focused on coaching sessions and development of team members through best practices
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, focused on improving consultants opportunities.
- Monitored team's performance and gave feedback when necessary.
Progressive - Claims Generalist Associate (Claims Adjuster)
Progressive
Tampa, FL
04.2018 - 12.2020
- Investigated claims involving potential and suspected fraudulent activities
- Answered questions posed by insured and attorneys
- Followed up with the insured individuals regarding premium and deductibles payments
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims
- Documented all investigation activity and presented reports to management
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Reported to management on customer problems, field conditions, safety issues and policy problems
- Evaluated insurance policies and analyzed damages to determine coverage.
Claims Service Representative
Progressive Insurance, Riverview Service Center
Riverview, FL
11.2017 - 04.2018
- Provided an elevated customer experience to generate a loyal clientèle
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination
- Completes file set-up in advance of customer arrival
- Setting clear & accurate expectations regarding ongoing communication,repair outcomes,soliciting & thoroughly addressing customer questions & financial obligations.
Customer Service Consultant
Progressive Insurance
Tampa, Fl
01.2016 - 11.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promote
- Accurately documented, researched and resolved customer service issues
- Earned Elite performer status consistently Leader within the team/Helped coach new hires.
Supervisor/Foreman
Parker Masonry
Tampa, Fl
01.2006 - 01.2016
- Performed regular job site observations to provide direction for all general contractor personnel
- Determined the project schedule, which included the sequence of all construction activities
- Implemented systems to improve process efficiency and reduce the project duration
- Trained and promoted continued education for all onsite crew members.
Education
Associate of Science Degree - Electronic Computer Engineering Technology
America Incorporated, Tampa Technical Institute
Tampa, FL2002
Skills
- Decision Making
- Handle Stress Tolerance Well
- Effective multi-tasker Self-motivated
- Have the ability to work well with others; Strong verbal communication skills
- Skilled problem solver Coaching Experience
- Customer service award
- Relationship Builder
- Adaptability
- Organized
- Customer service-oriented
- Strong problem solving aptitude
- Persuasive speaker
- Skilled trainer
- Strategic planning
- Planning and Coordination
Accomplishments
- Supervisor of Distinction Quarter 1 in 2022
- My team finished first in PHA in CPT 2021
- Achieved Supervisor of the Month in my DRG multiple times in 2021 by leading initiatives and sharing resources, tips and suggestions with my peers
- Recognized for enterprise contest for my performance and Team Performance in 2021
- HR complimented my efforts multiple times for handling performance situations thoroughly, efficiently and being detailed in my documentation.
Timeline
Customer Preservation Supervisor (CPT)
Progressive
02.2020 - Current
CRM Services Supervisor
Progressive
12.2018 - 02.2020
Progressive - Claims Generalist Associate (Claims Adjuster)
Progressive
04.2018 - 12.2020
Claims Service Representative
Progressive Insurance, Riverview Service Center
11.2017 - 04.2018
Customer Service Consultant
Progressive Insurance
01.2016 - 11.2017
Supervisor/Foreman
Parker Masonry
01.2006 - 01.2016
Associate of Science Degree - Electronic Computer Engineering Technology
America Incorporated, Tampa Technical Institute
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