Myelle Bossette
Sherman Oaks,CA
Summary
Ambitious Customer Service Specialist with a proven track record, excelling in client relations and issue resolution. Skilled in optimizing production efficiency and enhancing customer satisfaction through effective communication and problem-solving. Adept at leveraging product knowledge to create positive experiences, ensuring compliance and operational excellence. Eager to learn as much as possible from every opportunity.
Overview
2027
2027
years of professional experience
Work History
Associate Banker
JP Morgan Chase
North Hollywood, CA
08.2021 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Assistant Manager
Little Caesars Enterprises
Chatsworth, CA
2019 - 2020
- Coached over 20 sales representatives in product specifications, sales incentives and selling techniques, boosting customer satisfaction ratings 13% within a span of 12 months.
- Reduced company expenditures by 5% and consistently met budget targets by closely monitoring, tracking and controlling expenses.
- Oversaw weekly work schedules. Accommodated business demands and vacation requests.
Customer Service Specialist
Nordstrom Inc.
Woodland Hills, CA
2014 - 2019
- Assisted more than 20 customers per hour opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Provided details about Nordstrom Credit options to inform customers and guide purchasing decisions.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Education
High School Diploma -
Pierce Community College
Los Angeles, CASkills
- Clerical
- Basic accounting
- Customer relations
- Cash Handling
- Marketing/ Advertising / Data Analysis
- Microsoft 365: Word, Excel, Powerpoint
- 65 WPM
Accomplishments
- TIPS certified Bartender
- Former small business Co-owner (LomiCollectibles)
- GSA
- WVC Church Volunteer
- Former Election Volunteer
Timeline
Associate Banker
JP Morgan Chase
08.2021 - Current
Assistant Manager
Little Caesars Enterprises
2019 - 2020
Customer Service Specialist
Nordstrom Inc.
2014 - 2019
High School Diploma -
Pierce Community College