Summary
Overview
Work History
Education
Skills
Timeline
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SAMANTHA ONTIVEROS

CHINO,CA

Summary

Banking professional with over a decade of experience in customer service, organizational skills as well as providing speed and efficiency in the work environment. Bilingual and adaptable, excels in enhancing client experience and ensuring smooth operations with great communication skills. Demonstrates quick learning abilities and aims to continually improve service standards with a positive aspect. Enthusiastic candidate eager to pursue new opportunities and further develop professional skills.

Overview

10
10
years of professional experience

Work History

ASSOCIATE BANKER

JPMorgan Chase
01.2020 - Current
  • Streamlined financial transactions and account maintenance, enhancing customer experience and operational efficiency while ensuring strict regulatory compliance
  • Managed cash drawers, vaults, and ATMs with meticulous attention to security protocols, maintaining accurate balances and minimizing discrepancies
  • Guided customers through complex banking processes, offering personalized solutions and promoting self-service options to improve overall satisfaction
  • Contributed to audits and compliance checks, identifying potential issues and implementing corrective measures to maintain banking integrity

RESTAURANT MANAGER

SoCal Pizza Hut
08.2014 - 08.2020
  • Lead restaurant operations, overseeing staff management, financial processes, and customer relations
  • Implement efficient systems for inventory control and data management
  • Fostered a cohesive team environment, enhancing staff performance through targeted hiring, comprehensive training, and effective conflict resolution
  • Cultivated a customer-centric culture, addressing concerns promptly and creatively to elevate dining experiences and build lasting loyalty
  • Optimized financial processes, ensuring accurate payroll management and maintaining robust cash handling procedures for fiscal integrity

Education

ASSOCIATES - WORLD LANGUAGES & GLOBAL STUDIES

Mt. San Antonio College
Walnut
06.2019

ASSOCIATES - BUSINESS

Mt. San Antonio College
Walnut
06.2018

Skills

  • Bilingual
  • Conflict Resolution
  • Customer Engagement
  • Team Collaboration
  • Regulatory Compliance
  • Management
  • Training Development
  • Data Entry
  • Billing
  • Clerical

Timeline

ASSOCIATE BANKER

JPMorgan Chase
01.2020 - Current

RESTAURANT MANAGER

SoCal Pizza Hut
08.2014 - 08.2020

ASSOCIATES - WORLD LANGUAGES & GLOBAL STUDIES

Mt. San Antonio College

ASSOCIATES - BUSINESS

Mt. San Antonio College

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