Sehila Estrada
Houston, Texas,USA
Summary
Enthusiastic banking professional with nine years of extensive experience in customer service and money-handling abilities. Willing to maintain a full-time position that offers room for advancement while contributing with interpersonal skills and in-depth knowledge of bank products and services.
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase
2014.10 - 2023.12
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients needs and concerns.
- Greeted and directed customers to appropriate bank personnel utilizing technology tools.
- Processed wide variety of banking transactions for personal and business customers.
- Performed account openings, closings, debit card orders, and account updates for diverse clientele base.
- Executed international and domestic wire transfers, stop payments, and account transfers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on features and benefits of banking products and services such as online banking and mobile banking application.
- Performed vault custodian duties and responsibilities for four years.
- Collaborated with audits and balancing of teller drawers, ATM, and other cash dispensers.
- Assisted clients with accessing and closing safety deposit box.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Prevented fraud by adhering to bank policies and procedures.
- Escalated customer complains and feedback to appropriate department.
- Completed daily opening and closing checklist to ensure safety of all employees.
- Participated in ongoing professional development opportunities to enhance knowledge of industry trends, regulations, products, and services.
- Mentored new associates on bank policies, product offerings, and customer service standards.
Cashier
Goode Company BBQ
2015.05 - 2015.08
- Greeted customers entering restaurant and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped catering, delivery and to go teams to verify accuracy of orders.
- Restocked condiments and merchandise area.
- Maintained register area clean and organized at all times.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Psychology, Human Development And Family Studies
University of Houston
Houston, Texas, USA12.2020
Associate of Arts -
Houston Community School
Houston, Texas, USA05.2017
Skills
- Bilingual
- Attention to Detail
- Problem-Solving
- Adaptability
- Microsoft and Apple Products
- Time Management
Professional Refernces
- Kevin Gaw, Business Manager, JPMorgan Chase, (832) 795-4058, kevin.gaw@chase.com
- Allen Soto, Relationship Banker, JPMorgan Chase, (832) 866-4884, allen.d.soto@chase.com
- Eric Molina, Project Billing Administrator, Worley, (713) 517-3691, emolina.zero9@gmail.com
Timeline
Cashier
Goode Company BBQ
2015.05 - 2015.08
Associate Banker
JPMorgan Chase
2014.10 - 2023.12
Bachelor of Science - Psychology, Human Development And Family Studies
University of Houston
Associate of Arts -
Houston Community School