Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Irving Chamu

Escondido,CA

Summary

8+ years of diverse experience in customer service, team leadership, and problem-solving. Proven track record in enhancing client relationships and team efficiency through tailored solutions and innovative problem-solving strategies. Eager to apply bilingual communication skills and computer literacy to ensure public safety and community trust.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase Bank
06.2021 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Optimized banking protocols to ensure transactional accuracy and efficiency.
  • Balanced teller drawers and ATM cash.

Omnichannel Associate

JCPENNEY
10.2016 - 06.2021
  • Resolved customer issues with persuasive and agreeable approach
  • Processed over 100 daily orders swiftly, ensuring customer satisfaction
  • Collaborated with team for exceptional in-store experience
  • Managed cash transactions with accuracy and integrity
  • Led team as Leader on Duty, fostering a supportive work environment
  • Analyzed sales data to enhance marketing strategies, boosting store revenue.
  • Trained new hires, improving team efficiency and service quality.
  • Balance Store cash inventory every morning

Cleaning Crew Member

ACE MAINTENANCE
08.2016 - 09.2017
  • Assisted in the upkeep of local educational facilities
  • Performed essential equipment repairs and replacements
  • Operated various maintenance machinery
  • Solved equipment-related problems
  • Enhanced school functionality through diligent maintenance
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Education

ASSOCIATE DEGREE - ADMINISTRATION OF JUSTICE

Palomar College
San Marcos
06.2020

Skills

  • Bilingual
  • Conflict de-escalation
  • Relationship building and management
  • Community Engagement
  • Cultural Awareness
  • Critical Thinking
  • Communication

Certification

Peace Officer Standards and Training Certified 2024

Languages

Spanish
English

Timeline

Associate Banker

JPMorgan Chase Bank
06.2021 - Current

Omnichannel Associate

JCPENNEY
10.2016 - 06.2021

Cleaning Crew Member

ACE MAINTENANCE
08.2016 - 09.2017

ASSOCIATE DEGREE - ADMINISTRATION OF JUSTICE

Palomar College

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Irving Chamu