Myesha Franklin
Texas City
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Mint Dentistry
Friendswood
12.2023 - Current
- Manage high-volume calls and multi-line phone systems with efficiency and accuracy
- Coordinate patient access by scheduling, confirming, and rescheduling appointments using office software systems
- Perform insurance verification, billing support, and payment processing
- Maintain accurate electronic patient records while ensuring HIPAA compliance
- Collaborate with clinical staff to ensure smooth patient flow and timely care
- Welcomed patients and ensured a positive first impression at the dental practice.
- Assisted patients with insurance verification and explained payment options clearly.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
- Maintained cleanliness and organization of the front desk area regularly.
- Processed patient check-ins and check-outs swiftly to minimize wait times.
- Maintained organized filing systems for client records and office documents.
- Assisted in preparing correspondence and reports for internal communication.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
Assistant Manager
Pizza Hut
Galveston
03.2020 - 03.2025
- Promoted from cashier to shift lead, then to assistant manager within a short timeframe
- Oversaw daily operations in a fast-paced, high-volume environment
- Managed team scheduling, training, and performance
- Handled customer concerns professionally while maintaining service standards
- Performed cash handling, deposits, and financial reporting with accuracy
- Supervised daily operations and staff performance in fast-paced dining environment.
- Managed inventory levels and ordered supplies to maintain product availability.
- Ensured compliance with health and safety regulations during food preparation.
Customer Service Representative
HEB
Texas City
05.2015 - 02.2020
- Rapidly promoted from cashier to service representative, then to cash management
- Managed high-volume transactions and ensured financial accuracy
- Provided exceptional customer service while multitasking in a busy environment
- Supported business center operations, including payments and account services
- Resolved customer inquiries and complaints with effective solutions.
- Handled customer complaints with empathy and professionalism.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
high school diploma -
Hitchcock High School
Hitchcock, TXSkills
- Customer service
- Time management
- Leadership
- Communication skills
- Computer literacy
- Microsoft word
- Guest services
- Microsoft excel
- Patient Access Specialist Functions
- High-Volume Call Management
- HIPAA Compliance & Confidentiality
- Data Entry & Multitasking
- Insurance Verification & Billing Support
- Appointment Scheduling Software
Timeline
Front Desk Agent
Mint Dentistry
12.2023 - Current
Assistant Manager
Pizza Hut
03.2020 - 03.2025
Customer Service Representative
HEB
05.2015 - 02.2020
high school diploma -
Hitchcock High School