Myesha Grant
Milwaukee,WI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at United Postal Service. Skilled in cash management and demonstrating exceptional telephone etiquette, I excel in fast-paced environments, significantly reducing data entry errors and adeptly handling sensitive patient information in compliance with HIPAA regulations. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
2
2
years of professional experience
Work History
Postal Cancellation Clerk
United Postal Service
12.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Patient Service Representative
Supportive Homecare Options
06.2023 - 11.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate of Applied Science - Nursing
Milwaukee Area Technical College
Milwaukee, WI06.2025
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
Timeline
Patient Service Representative
Supportive Homecare Options
06.2023 - 11.2023
Postal Cancellation Clerk
United Postal Service
12.2022 - Current
Associate of Applied Science - Nursing
Milwaukee Area Technical College