Alondra Zamora

• processed warranty cancellations.

• stocked in new inventory using CDK Global.

• Performed other duties as assigned by management.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or automatic debit.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Organized production office and performed clerical work such as making copies, scanning documents and filing.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.

• Managed POS register to complete customer transaction.
• Ensured that all food safety guidelines were followed when preparing ice cream products for sale.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Learned roles of other departments to provide coverage and keep store operational.

• Kept work areas clean and organized throughout shift.
• Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
• Provided excellent customer service by addressing customer concerns promptly and efficiently.
• Ensured that all orders were accurate and complete before serving them to customers.
• Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Verified orders and bagged items for easy transport.
• Completed orders by making specialty shakes and ice cream desserts.