Myesha Jenkins
Las Vegas,NV
Summary
Experienced with claims intake processes. Including the processing and managing of claims efficiently. Accurate data entry and timely documentation. Strong team collaborator with focus on achieving results and adapting to changing demands. Demonstrated ability in utilizing critical thinking and organizational skills to ensure smooth claims intake process.
Overview
18
18
years of professional experience
Work History
Claims Intake Representative
Gallagher Bassett
10.2022 - Current
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Transfer data from paper or verbally provided directly from customers into the system
- Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
- Forward calls as needed to Resolution Managers and claims staff.
- Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity
- Effectively managed multiple tasks simultaneously while maintaining attention to detail and adhering to strict deadlines.
- Handled a diverse range of insurance products, including auto accidents, property damage, workers'' compensation, and liability cases.
- Contributed towards continuous improvement initiatives within the Claims Intake Department resulting in streamlined processes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Travel Counselor
TELUS International
07.2022 - 08.2022
- Advised clients on travel options and tour packages. Made bookings and reservations for hotels, flights, cars and other transportation. Prepared tickets and receives payment. Received inbound and made outbound calls.
School Cafeteria Lead/Caterer
Sweet Temptations Catering & Delectable Deserts
03.2007 - 06.2022
- Plan, coordinate, assign, oversee and participate as required in the preparation and serving of food; prepare cafeteria for serving. Prepare food according to written and oral instructions. Serve breakfast, lunch, snack and a la carte items for school events. Ensure compliance with and train Cafeteria staff. Perform duties following health, food service, government and other regulations. Demonstrate proper equipment operation skills.
Warehouse Associate/Administrative Assistant
EXPRESS PERSONELL
04.2021 - 01.2022
- Support the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed and shipped.
- Material handler – repetitive bending, reaching, standing, walking and lifting 50lb boxes.
- Completed receiving and/or shipping documentation, as required.
- Utilized best practices following standard operating procedures and reference aids, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
- Research and resolve issues using appropriate resources.
- Performed a number of different administrative and office support duties in this Administrative Assistant position.
- Word processing, filing, and faxing duties.
- Answer telephone calls and return voicemails.
- Greet and direct visitors.
- Processed home rental applications.
- Provide help when needed with various projects for other employees.
Customer Care Specialist
PacifiCorp
06.2018 - 12.2020
- Provide customer service via telephone to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
- Assist customers via telephone in regard to service outages, restoration of electric services, and electric service billings. Provide specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means.
Converting Associate
Clearwater Paper
10.2017 - 06.2018
- Prepare Machine for start of the shift, which includes maintaining and providing necessary materials and paperwork. Perform duties necessary to operate the machines and perform required tasks. Control operation of machines including adjustments and minor repairs to safely produce quality products. Troubleshoot machinery for basic malfunctions and correct. Operate 5-ton overhead cranes. Assist with preparing 5-ton parent rolls. Assist with cleaning and changing log-saw blades and all other equipment pertaining to my work area. Complete all necessary paperwork required for product and machine operation; including entrance/ submittal of work request to proper departments. Conduct daily lab test and hourly product checks. Data entry Clean and stock work area in preparation for next workday or shift. Perform these and other duties as assigned by supervisor or other appropriate management personnel. Work overtime as needed
Operations Administrative Assistant
Hertz (AppleOne Staffing)
06.2014 - 03.2016
- Responsible for (payroll incentives), clerical filing of vehicle incident reports, police reports and attending court dates. Coordinate shift bids/trades; scheduling/build weekly planner. Responsible for fuel readings, ordering supplies/uniforms, log sheets, car audits, overtime, answer phones/messages and general office duties. Responsible for logging loss and damage collections upon return. Assist w/updating & change of rental contract. Assist w/ tracking vehicle fleet, facilitate V.S.A testing. Resolve customer issues and complaints. Provide exceptional customer service. Collector
Client Financial Services Rep
Banfield Pet Hospital
10.2008 - 08.2011
- Handled 150+ inbound/outbound calls daily. Determined charges for services received, collected and negotiated payments, posted payments, mailed out notices, updated and maintained client database and trained new employees. Did skip tracing and collected on accounts from 14 days to 4+ years past due.
Education
College - Criminal Justice
Portland Community College Cascade
Portland, OR06.2007
Skills
- Financial Services
- Negotiation
- Research
- Databases
- SAP
- Materials Handling
- Office Management
- Quality Assurance
- Clerical Experience
- Word Processing
- Administrative experience
- Laboratory Experience
- Documentation review
- Attention to detail
- Organizing and prioritizing work
- Claims processing
- Confidentiality
- Insurance claims review
- Policy interpretation
- Claims analysis
Timeline
Claims Intake Representative
Gallagher Bassett
10.2022 - Current
Travel Counselor
TELUS International
07.2022 - 08.2022
Warehouse Associate/Administrative Assistant
EXPRESS PERSONELL
04.2021 - 01.2022
Customer Care Specialist
PacifiCorp
06.2018 - 12.2020
Converting Associate
Clearwater Paper
10.2017 - 06.2018
Operations Administrative Assistant
Hertz (AppleOne Staffing)
06.2014 - 03.2016
Client Financial Services Rep
Banfield Pet Hospital
10.2008 - 08.2011
School Cafeteria Lead/Caterer
Sweet Temptations Catering & Delectable Deserts
03.2007 - 06.2022
College - Criminal Justice
Portland Community College Cascade
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