Myesha Joe
Houston,TX
Summary
Dynamic Security Officer with a proven track record at Blue Star Security, excelling in incident reporting and surveillance. Recognized for enhancing safety through proactive patrol operations and effective communication, fostering a secure environment. Adept at risk assessment, ensuring swift responses during emergencies while delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Security Officer
Blue Star Security
10.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Csr
Horne Llp
11.2022 - 07.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Csr
Conduent
08.2019 - 04.2021
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Responded proactively and positively to rapid change.
Lead Teacher
Goddard School
02.2019 - 07.2019
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Warehouse Associate
Amazon
03.2018 - 02.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Warehouse Worker
Amazon
10.2017 - 01.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Lead Teacher
Linder Young Learners Academy
05.2017 - 08.2017
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Teacher
Childcare Careers
10.2014 - 04.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
After School Mentor
After School To Achieve
09.2014 - 01.2015
- Increased parent involvement through regular communication and collaboration on student progress.
- Served as a liaison between parents, teachers, and administration to address concerns regarding academic performance or behavioral issues promptly.
- Assisted in creating extracurricular programs that promoted leadership skills, teamwork, and personal growth among participants.
- Participated in professional development workshops aimed at improving mentoring skills while staying current on educational trends.
Line Cook
Ssp America
04.2011 - 09.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Abm Cleaner
ABM Janitorial Services
10.2010 - 04.2011
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cashier
Exxon Mobile
02.2009 - 11.2009
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate - Business Administration
Florida Career College
Miami, FL07.2022
Bachelor - Early Childhood Education
Stratford Institute
Champlain, NY02.2016
Associate - Teacher Aide/paraprofessional
Stratford Career Institute
Champlain, NY03.2012
High School Diploma - High School Teaching
Stratford Career Institute
Champlain, NY01.2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Surveillance
- Access control
- Patrol operations
Timeline
Security Officer
Blue Star Security
10.2023 - 02.2024
Csr
Horne Llp
11.2022 - 07.2023
Csr
Conduent
08.2019 - 04.2021
Lead Teacher
Goddard School
02.2019 - 07.2019
Warehouse Associate
Amazon
03.2018 - 02.2019
Warehouse Worker
Amazon
10.2017 - 01.2018
Lead Teacher
Linder Young Learners Academy
05.2017 - 08.2017
Teacher
Childcare Careers
10.2014 - 04.2017
After School Mentor
After School To Achieve
09.2014 - 01.2015
Line Cook
Ssp America
04.2011 - 09.2014
Abm Cleaner
ABM Janitorial Services
10.2010 - 04.2011
Cashier
Exxon Mobile
02.2009 - 11.2009
Associate - Business Administration
Florida Career College
Bachelor - Early Childhood Education
Stratford Institute
Associate - Teacher Aide/paraprofessional
Stratford Career Institute
High School Diploma - High School Teaching
Stratford Career Institute
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