Myesha Kimbrough
Jacksonville,FL
Summary
Seeking a position with a growing company that will utilize my acquired knowledge and skills while offering opportunities for personal and professional development
Quick learner, eager to further my accounting knowledge and skills Meticulous worker; attentive to quality and detail Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work Dependable employee with common sense and a variety of skills Work well under pressure to meet deadlines Strong skills in organizing workflow, ideas, materials, people Call Center Representative (Collections) versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Skilled sales rep committed to addressing customer concerns with speed, accuracy and professionalism. Excellent leadership skills and training
Overview
7
7
years of professional experience
Work History
Collections Agent
ERC
08.2020 - 11.2023
- Work with clients to obtain documents necessary for validation of debt for collections of accounts placed to our collection agencies
- Utilize client web-based portals, email, fax or direct contact to obtain documentation
- Format documents utilizing Adobe PDF programs
- Manage large volumes of support documentation daily
- Cross train in other departments within the Operations Support department of the company
- Understand that change is a part of any and every company, job duties will evolve as the company grows
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate team members, department or collection agency
- Process return mail, updating accounts with new addresses
- Performs other clerical duties as needed, such as photocopying, collating, mailing checks and other correspondence
- JH is a debt buyer and not an active collection agency
Collections Agent
NCB Management Services Inc.
11.2023 - Current
- Answer inbound calls
- Assist customers with billing issues
- Set up arrangements for bill pay
- Assist with taking payments
- Ship Equipment to customers service address
- Set up & arrange new services
- Sell/offer additional services
- Schedule trouble calls
- Troubleshoot customer’s cable TV services
- Follow Company call flow
- Keep average handle time at 450 seconds
Collections Specialist
MCI Telecommunications
05.2017 - 08.2020
- Meet production and attendance standards set by the Company
- Maintain current knowledge of the contract and explain its provisions accurately to borrowers
- Maintain current knowledge of compliance requirements and apply knowledge appropriately to protect the borrower and the Company in daily collections activity
- Engage with the borrower in a problem-solving effort, skillfully addressing any objections raised to repayment
- Solicit borrower income and expense information in order to accurately identify eligibility for various loan repayment programs
- Accurately and objectively inform the borrower of all repayment options
- Ensure all necessary paperwork is completed and returned by the borrower
- Monitor payments made by borrowers in order to minimize the number of delinquent accounts
- Properly and timely document the appropriate computer-based record with details of all transactions
- Maintain dialog with supervisor to determine when accounts are uncollectible and to take the appropriate action
- Actively assist new hires in integrating into the work group and becoming quickly productive
- Remain current with certification and testing requirements, e.g
- FDCPA and Cyber Security
Education
Associate - Communications
Florissant Valley Community College
Jacksonville FL01.2012
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Delinquent account management
- Debt management
- Billing Procedures
- Repayment plan structuring
- Financial Reporting
- Goal orientation
- Collections regulatory guidelines
Timeline
Collections Agent
NCB Management Services Inc.
11.2023 - Current
Collections Agent
ERC
08.2020 - 11.2023
Collections Specialist
MCI Telecommunications
05.2017 - 08.2020
Associate - Communications
Florissant Valley Community College
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