Myeshia Bouttry
Covington,GA
Summary
Dynamic customer service professional with extensive experience at Transworld Systems Inc., excelling in technical support and conflict resolution. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in multitasking and system navigation, consistently achieving high performance metrics while maintaining professionalism and empathy in all interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
Remote
06.2024 - Current
- Provide technical support for customers experiencing system, login, or platform-related issues.
- Troubleshoot account access problems, reset credentials, and guide customers through online tools.
- Assist customers with billing questions, account updates, payment plans, and service inquiries.
- Handle high-volume inbound and outbound calls while maintaining professionalism and compliance.
- Research and resolve account discrepancies, document cases accurately, and follow up to ensure resolution.
- Use multiple systems simultaneously to verify customer information and deliver fast, accurate support.
- De-escalate frustrated customers by offering clear explanations, empathy, and effective solutions.
Customer Service Representative
Teleperformance
Remote
05.2021 - 06.2024
- Provided phone, chat, and email support for customer inquiries across multiple client accounts.
- Assisted with billing issues, account troubleshooting, and technical navigation depending on client needs.
- Consistently met performance goals including call quality, accuracy, and customer satisfaction scores.
- Multitasked between several screens and software tools while maintaining accuracy.
- Calmed upset customers by listening, addressing concerns, and offering step-by-step solutions.
Customer Service Representative
Prime Therapeutics LLC
Remote
09.2019 - 05.2021
- Assisted customers with pharmacy benefits and insurance-related questions.
- Resolved billing discrepancies, processed adjustments, and documented all interactions accurately.
- Helped customers understand coverage, prior authorizations, and prescription concerns.
- Maintained strict confidentiality and compliance with HIPAA regulations.
Cashier
Walmart
Grovetown, GA
12.2016 - 08.2020
- Assisted customers with purchases, returns, payments, and account inquiries.
Resolved customer concerns and ensured a smooth checkout experience.
Processed transactions quickly and accurately while maintaining a positive attitude.
Demonstrated reliability, professionalism, and strong customer-facing communication skills.
PCA
Family Care Home Health Inc
Covington, GA
12.2016 - 10.2017
- Assisted clients with daily living activities including bathing, dressing, grooming, toileting, and mobility support.
- Provided compassionate companionship, emotional support, and encouraged independence to improve quality of life.
- Monitored client behavior, health changes, and safety concerns, reporting updates to supervisors or family members as needed.
- Helped with meal preparation, feeding, light housekeeping, laundry, and organizing the home environment.
Education
High School Diploma -
Converse High School
05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer Service & Support
Technical Support & Troubleshooting
Account & Payment Assistance
Problem Solving
Conflict Resolution & De-escalation
Inbound/Outbound Call Handling
Data Entry & Documentation
Multitasking & Time Management
Email, Chat & Phone Support
System Navigation & Ticketing Tools
Attention to Detail
Professional Communication
Patient & Empathetic Customer Care
Timeline
Customer Service Representative
Transworld Systems Inc.
06.2024 - Current
Customer Service Representative
Teleperformance
05.2021 - 06.2024
Customer Service Representative
Prime Therapeutics LLC
09.2019 - 05.2021
Cashier
Walmart
12.2016 - 08.2020
PCA
Family Care Home Health Inc
12.2016 - 10.2017
High School Diploma -
Converse High School