Myeshia Jenkins
Birmingham,AL
Summary
Technical Account Manager with a strong foundation in incident response and security policy implementation. Combines hands-on expertise in vulnerability management and system troubleshooting with a proven ability to collaborate with engineering teams and lead training initiatives. Adept at delivering exceptional client support in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Account Manager / Tier 2 Technician
Momentum Telecom
Birmingham, USA
05.2022 - Current
- Serve as SME on technical account management and security practices, including enforcing least-privilege access across platforms.
- Assist in managing a premier unit with thousands of end-user accounts, ensuring client satisfaction, retention, and operational accuracy.
- Provided technical support for enterprise clients, resolving complex issues involving networking, authentication, and system performance.
- Collaborated with engineering teams to troubleshoot and resolve VoIP, network routing, and system outages, enhancing service reliability.
- Investigated and escalated security-related incidents, including account lockouts, suspicious activity, and access anomalies.
- Documented technical findings and created knowledge base articles to streamline troubleshooting workflows and enhance support efficiency.
- Supported onboarding and training for new technicians, demonstrating leadership and mentoring skills.
- Perform targeted data reviews to resolve account discrepancies and maintain compliance.
Financial Aid Advisor
Collegiate Admission and Retention Solutions
05.2021 - 04.2022
- Guided students and families through admissions and financial aid processes, ensuring compliance with HIPAA and institutional policies to facilitate informed decision-making.
- Delivered quality assurance and accurate account management, contributing to improved student support and satisfaction.
- Built strong relationships with students and parents, fostering trust and increasing retention rates.
Education
Master of Science - Cybersecurity
WGU
Salt Lake City, UT (Remote)08-2027
Bachelor of Science - Psychology
University of Alabam At Birmingham (UAB)
Birmingham, AL05-2021
Associate of Arts - Psychology
Lawson State Community College
Birmingham, AL05-2019
Skills
- Technical Account Management
- Client Relationship Management
- Customer communication
- Project Management
- Risk management
- Security Monitoring & Analysis
- Incident response
- SIEM log review
- Vulnerability Management
- Endpoint Security & Hardening
- Network Fundamentals
- Compliance Knowledge
- Security policies
- Linux & Windows Administration
- Ticketing escalation
- Stakeholder Engagement
Certification
- ISC2 Certified in Cybersecurity (CC)
- CompTIA CySA+ (In Progress)
- TryHackMe Blue Team & SOC Training
Projects
- SOC Analyst Labs (TryHackMe), Log analysis, threat detection, SIEM investigations, malware triage.
- Incident Response Playbooks, Built IR workflows.
- Security Policy Development, Created AUP, BYOD, password, and data handling policies.
- Vulnerability Scanning Practice, OpenVAS, Nessus (student version), Nmap enumeration.
Timeline
Technical Account Manager / Tier 2 Technician
Momentum Telecom
05.2022 - Current
Financial Aid Advisor
Collegiate Admission and Retention Solutions
05.2021 - 04.2022
Master of Science - Cybersecurity
WGU
Bachelor of Science - Psychology
University of Alabam At Birmingham (UAB)
Associate of Arts - Psychology
Lawson State Community College