Results-focused leader seeking a growth-oriented position where communication, authentic engagement, and expertise in all areas of leadership will be valuable. Highly polished and driven individual with advanced understanding of diversity and Inclusion, program development and implementation, and networking and collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Resident Root Cause Analysis
Michigan Health Endowment Fund
Jackson, Michigan
06.2021 - Current
Coordinated and integrated health care resources for community-based programs.
Implementation of human- centered design approach
Organize, Collect, and Theme data and stories that are collected during the Human-centered design approach
Actively listened to commiunity members requests, confirming full understanding before addressing concerns.
Developed team communications and information for meetings.
Conducted research, gathered information from multiple sources and presented results.
TOP and HOPE Program Facilitator
Jackson County Health Department
Jackson, MI
03.2015 - Current
Developed program to work with students and increase interest in higher learning.
Planned and executed activities to promote communication, leadership, and positive decision making development.
Taught skills in confidence, public speaking and positive relationship building via both classroom and individual instruction.
Developed and led special events that increased community service learning knowledge, teamwork and collaboration, and organization and planning abilities.
Supported individuals with low confidence to help develop communication, social and daily living skills.
Met with parents to resolve conflicting educational priorities and issues.
Successfully improved student participation in classroom through integration of creative role-playing exercises.
Facilitated group sessions and provided one-on-one support.
Director of Community Engagement
Henry Ford Allegiance Health
Jackson , Michigan
04.2020 - 03.2021
Developed network relationships with industry professionals to enhance community awareness and promote services.
Determined target demographics and devised strategic marketing initiatives to reach target audiences.
Create relationships with leaders and stakeholders in new markets that healthcare system desired to grow in.
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Led initiatives on Covid 19 community Vaccination Clinics
Developed impactful and strategic partnerships with community stakeholders.
Helped develop organization's Equity mission and vision statements for use by all employees and community members.
Liaison between organization and elected officials, facilitating communications and keeping appropriate parties updated on project developments.
Created relationships with non-profit organizations and developed volunteer opportunities for organizational leaders to serve on non-profit Community Boards.
Serve on Diversity and Inclusion committee and educate committee members on Diversity, Inclusion, Equity and System Change.
Create and develop relationships and partnerships with diverse populations in effort to build trust between healthcare and community.
Worked with system leaders on equitable initiatives that create better outcomes for patients and community members.
Create platforms so every employees have opportunities to be engaged with community including volunteer opportunities.
Created initiatives to contract with diverse vendors.
Success Navigator
American 1 Credit Union
Jackson , MI
10.2018 - 04.2020
Develop and maintain directory of community resources to refer employees to as needed
Respond to requests from employees, Management, or Human Resources to engage with employees in confidential, and professional manner regarding resources needed for successful employment
Proactively identify resources and training for removing obstacles/barriers to promote employee success. Collaborate with their manager and training to obtain resources or training
Refer any employees with issues of personal well-being or issues that impact job performance to EAP
Refer any employee with external challenges in getting to work (i.e.: childcare, transportation etc.) to appropriate community resources
Connect with employees and encourage them to take action to achieve their employment related goals
Assist with designing and presenting group training that promotes individual growth in areas of soft skills, work ethic and professionalism in collaboration with manager
Set up and conduct new employee touch bases at 6 weeks and 6 months to identify any needed resources or training for successful employment and share feedback as appropriate
Create collaborative relationship with VP of Branch Operations and Director or Training to communicate and respond to needs for internal resources or training
Mentor Co-op students through daily touch-bases and guidance in achieving individual and institution goals
Develop and maintain tracking / reporting processes to monitor usage, resources and referrals provided and outcomes.
Retail Personal Banker
Fifth Third Bank
Jackson, MI
10.2014 - 10.2018
Established rapport with new clients to increase satisfaction and loyalty.
Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
Created innovative financial solutions to meet customer needs and provide competitive edge.
Expanded client base by promoting new financial products.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Promoted all financial products by maintaining excellent service offering knowledge.
Achieved consistent recognition as top sales performer.
Maximized revenue through improved sales techniques and branch productivity.
Built client rapport to ensure consistent satisfaction and loyalty.
Generated status reports, brief books, and IPO pitches.
Customer Service Representative
Comerica Bank
Jackson, MI
08.2012 - 08.2014
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Trained and served as peer coach for new sales associates.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Advised clients on mortgage, educational and personal loans.
Maintained friendly and professional customer interactions.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Worked collaboratively in team environment.
Assistant Manager
Dots Fashions
Jackson, MI
06.2008 - 08.2013
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Immediately addressed problems with customers to promote quick and successful resolution.
Interacted with customers to determine what their needs were.
Encouraged sales staff to cross-sell complementary products and services to customers.
Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand.
Supervised and directed all merchandise and shipment processing.
Communicated clear expectations and goals to each team member.
Engaged with customers in sincere and friendly manner.
Education
Master of Arts - Strategic Communication And Leadership
Spring Arbor University
Spring Arbor, MI
2019
BBA - Organizational Leadership
Baker College
Jackson, Mi
2017
Skills
Program Development and Management
Diversity, Inclusion, and Equity expertise
Community Engagement
Networking Expertise
Authentic Engagement
Strong Community Involvement
Goal-oriented
Time management skills
Interpersonal skills
Over 12 years of service experience
Curriculum Design
Vibrant Attitude
Organizational Development
Training & Implementation
Strategy Development
Cultural Awareness/ Competence
Accomplishments
Developed Co-Op Mentoring Program
Founder Monday's With My
2019 Jackson Magazine 30 And Under Award recipient
2018 Community Service Award
2017 Today's International Woman
2016, 2017, 2018 Top Sales Awards
2015 Jackson County RoseQueen
Board Member/ DaVinchi Charter Schools
MLK Corridor Improvement Authority
Member of Jackson Collaborative Network Council
Implemented Covid 19 Vaccine Clinic
Certification
Mental Health First Aid Certified
SafeTalk Certified
Motivational Interviewing Certificate
ACE Trauma Trained
Cultural Conversations
Diversity, Inclusion, Equity Certified
Timeline
Resident Root Cause Analysis
Michigan Health Endowment Fund
06.2021 - Current
Director of Community Engagement
Henry Ford Allegiance Health
04.2020 - 03.2021
Success Navigator
American 1 Credit Union
10.2018 - 04.2020
TOP and HOPE Program Facilitator
Jackson County Health Department
03.2015 - Current
Retail Personal Banker
Fifth Third Bank
10.2014 - 10.2018
Customer Service Representative
Comerica Bank
08.2012 - 08.2014
Assistant Manager
Dots Fashions
06.2008 - 08.2013
Master of Arts - Strategic Communication And Leadership
<ul>
<li>Responsibilities -Process Engineering: -</li>
<li>Responsible for making SOP on required process flow for overall manufacturing.</li>
<li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li>
<li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li>
<li>Responsible for doing analysis and making actions against failure to reduce production loss.</li>
<li>Achieving standard targets requirement from customer end related to yield and scrap.</li>
<li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li>
<li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li>
<li>Responsible for preparing PFMEA on process stages inline.</li>
<li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li>
<li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li>
<li>Maintaining good yield graphs toward the given targets.</li>
<li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li>
<li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li>
<li>Organizing and executing all process activities, such as rejection and scrap reduction.</li>
</ul> at Sunny Opotech India Pvt.Ltd<ul>
<li>Responsibilities -Process Engineering: -</li>
<li>Responsible for making SOP on required process flow for overall manufacturing.</li>
<li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li>
<li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li>
<li>Responsible for doing analysis and making actions against failure to reduce production loss.</li>
<li>Achieving standard targets requirement from customer end related to yield and scrap.</li>
<li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li>
<li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li>
<li>Responsible for preparing PFMEA on process stages inline.</li>
<li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li>
<li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li>
<li>Maintaining good yield graphs toward the given targets.</li>
<li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li>
<li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li>
<li>Organizing and executing all process activities, such as rejection and scrap reduction.</li>
</ul> at Sunny Opotech India Pvt.Ltd
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile