Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Myeshia Jones

Jackson,Michigan

Summary

Results-focused leader seeking a growth-oriented position where communication, authentic engagement, and expertise in all areas of leadership will be valuable. Highly polished and driven individual with advanced understanding of diversity and Inclusion, program development and implementation, and networking and collaboration.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Resident Root Cause Analysis

Michigan Health Endowment Fund
Jackson, Michigan
06.2021 - Current
  • Coordinated and integrated health care resources for community-based programs.
  • Implementation of human- centered design approach
  • Organize, Collect, and Theme data and stories that are collected during the Human-centered design approach
  • Actively listened to commiunity members requests, confirming full understanding before addressing concerns.
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.

TOP and HOPE Program Facilitator

Jackson County Health Department
Jackson, MI
03.2015 - Current
  • Developed program to work with students and increase interest in higher learning.
  • Planned and executed activities to promote communication, leadership, and positive decision making development.
  • Taught skills in confidence, public speaking and positive relationship building via both classroom and individual instruction.
  • Developed and led special events that increased community service learning knowledge, teamwork and collaboration, and organization and planning abilities.
  • Supported individuals with low confidence to help develop communication, social and daily living skills.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Successfully improved student participation in classroom through integration of creative role-playing exercises.
  • Facilitated group sessions and provided one-on-one support.

Director of Community Engagement

Henry Ford Allegiance Health
Jackson , Michigan
04.2020 - 03.2021
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Determined target demographics and devised strategic marketing initiatives to reach target audiences.
  • Create relationships with leaders and stakeholders in new markets that healthcare system desired to grow in.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Led initiatives on Covid 19 community Vaccination Clinics
  • Developed impactful and strategic partnerships with community stakeholders.
  • Helped develop organization's Equity mission and vision statements for use by all employees and community members.
  • Liaison between organization and elected officials, facilitating communications and keeping appropriate parties updated on project developments.
  • Created relationships with non-profit organizations and developed volunteer opportunities for organizational leaders to serve on non-profit Community Boards.
  • Serve on Diversity and Inclusion committee and educate committee members on Diversity, Inclusion, Equity and System Change.
  • Create and develop relationships and partnerships with diverse populations in effort to build trust between healthcare and community.
  • Worked with system leaders on equitable initiatives that create better outcomes for patients and community members.
  • Create platforms so every employees have opportunities to be engaged with community including volunteer opportunities.
  • Created initiatives to contract with diverse vendors.

Success Navigator

American 1 Credit Union
Jackson , MI
10.2018 - 04.2020
  • Develop and maintain directory of community resources to refer employees to as needed
  • Respond to requests from employees, Management, or Human Resources to engage with employees in confidential, and professional manner regarding resources needed for successful employment
  • Proactively identify resources and training for removing obstacles/barriers to promote employee success. Collaborate with their manager and training to obtain resources or training
  • Refer any employees with issues of personal well-being or issues that impact job performance to EAP
  • Refer any employee with external challenges in getting to work (i.e.: childcare, transportation etc.) to appropriate community resources
  • Connect with employees and encourage them to take action to achieve their employment related goals
  • Assist with designing and presenting group training that promotes individual growth in areas of soft skills, work ethic and professionalism in collaboration with manager
  • Set up and conduct new employee touch bases at 6 weeks and 6 months to identify any needed resources or training for successful employment and share feedback as appropriate
  • Create collaborative relationship with VP of Branch Operations and Director or Training to communicate and respond to needs for internal resources or training
  • Mentor Co-op students through daily touch-bases and guidance in achieving individual and institution goals
  • Develop and maintain tracking / reporting processes to monitor usage, resources and referrals provided and outcomes.

Retail Personal Banker

Fifth Third Bank
Jackson, MI
10.2014 - 10.2018
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Expanded client base by promoting new financial products.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Achieved consistent recognition as top sales performer.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Built client rapport to ensure consistent satisfaction and loyalty.
  • Generated status reports, brief books, and IPO pitches.

Customer Service Representative

Comerica Bank
Jackson, MI
08.2012 - 08.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained and served as peer coach for new sales associates.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Worked collaboratively in team environment.

Assistant Manager

Dots Fashions
Jackson, MI
06.2008 - 08.2013
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Interacted with customers to determine what their needs were.
  • Encouraged sales staff to cross-sell complementary products and services to customers.
  • Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand.
  • Supervised and directed all merchandise and shipment processing.
  • Communicated clear expectations and goals to each team member.
  • Engaged with customers in sincere and friendly manner.

Education

Master of Arts - Strategic Communication And Leadership

Spring Arbor University
Spring Arbor, MI
2019

BBA - Organizational Leadership

Baker College
Jackson, Mi
2017

Skills

  • Program Development and Management
  • Diversity, Inclusion, and Equity expertise
  • Community Engagement
  • Networking Expertise
  • Authentic Engagement
  • Strong Community Involvement
  • Goal-oriented
  • Time management skills
  • Interpersonal skills
  • Over 12 years of service experience
  • Curriculum Design
  • Vibrant Attitude
  • Organizational Development
  • Training & Implementation
  • Strategy Development
  • Cultural Awareness/ Competence

Accomplishments

  • Developed Co-Op Mentoring Program
  • Founder Monday's With My
  • 2019 Jackson Magazine 30 And Under Award recipient
  • 2018 Community Service Award
  • 2017 Today's International Woman
  • 2016, 2017, 2018 Top Sales Awards
  • 2015 Jackson County RoseQueen
  • Board Member/ DaVinchi Charter Schools
  • MLK Corridor Improvement Authority
  • Member of Jackson Collaborative Network Council
  • Implemented Covid 19 Vaccine Clinic

Certification

  • Mental Health First Aid Certified
  • SafeTalk Certified
  • Motivational Interviewing Certificate
  • ACE Trauma Trained
  • Cultural Conversations
  • Diversity, Inclusion, Equity Certified

Timeline

Resident Root Cause Analysis

Michigan Health Endowment Fund
06.2021 - Current

Director of Community Engagement

Henry Ford Allegiance Health
04.2020 - 03.2021

Success Navigator

American 1 Credit Union
10.2018 - 04.2020

TOP and HOPE Program Facilitator

Jackson County Health Department
03.2015 - Current

Retail Personal Banker

Fifth Third Bank
10.2014 - 10.2018

Customer Service Representative

Comerica Bank
08.2012 - 08.2014

Assistant Manager

Dots Fashions
06.2008 - 08.2013

Master of Arts - Strategic Communication And Leadership

Spring Arbor University

BBA - Organizational Leadership

Baker College
Myeshia Jones