Myia Bolden
Brandon,MS
Summary
Highly motivated individual seeking a position where professionalism, character and compassion can be utilized to grow skills for a challenging full-time position in a company that offers excellent career opportunities. Knowledgeable and dedicated customer service professional with extensive experience Pharmacy (Technician) industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
- Provides prompt and welcoming customer service and transaction processing
- Skilled at greeting customers and determining needs, ringing up purchases and processing refunds, and resolving billing issues and customer complaints
- Specialize in improving quality and efficiency by assessing working processes.
Certified Pharmacy Technician
Walgreens
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone
- Properly filled and dispensed an average of 500 to 800 prescriptions per day
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
- Made requisitions for drugs and supplies with professional guidance from the pharmacists
- Performed clerical tasks, such as filing, answering phones, and operating cash register, maintaining prescription records, or composing letters
- Most importantly, I go above and beyond to ensure every patient's needs are met.
Senior Certified Pharmacy Technician
Walgreens
- The Senior Pharmacy Technician has day-to-day responsibility for the operational supervision of the technical operation within their specialist area(s), dealing with problems, providing expert technical input and only passing complex issues to the relevant Chief Technician
- Provides a comprehensive assessment, ordering, and dispensing, checking and pharmaceutical advice service from within the pharmacy department and at ward level
Senior Certified Pharmacy Technician
Mississippi Sports Medicine And Orthopaedic Center
05.2022 - 11.2023
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, prior authorizations, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed within company standards and best practices to handle high visibility workers compensation claims
Team Member
Chick-Fil-A
05.2016 - 05.2017
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear understandable manner
- Promptly reported complaints to a member of the management team
- Communicated clearly and positively with co-workers and management
- Packaged menu items into bags or trays and placed drink orders into carriers
- Mastered Point of Sale (POS) computer system for automated order taking.
Education
High School Honor Graduate -
William B. Murrah High School
Jackson, MS05.2017
Pharmacy Technician CertificateCertified -
Central MS Pharmacy Technician
Pearl, MS06.2017
Jobs for MS Graduates Program -
Jackson
Jackson, MSBachelors of Science: Healthcare Administration - Healthcare Administration
Belhaven University
Jackson, MSSkills
- Excellent communication & Leadership skills
- Ability to handle multiple tasks
- Data Entry
- Delivers Exceptional Customer Service
- Ability to manage fiscal affairs
- Pharmacy Software proficiency(Pioneer, Intercomplus
- Pharmacy & Regulatory Law Compliance/Ethics
- Drug Classification Knowledge
- Insurance Billing (ICD-10 code)
- Medication Dispensing/Pharmaceutical Calculations
- Medication Inventory Management
- Time Management/Problem Solving
Certification
- CPhT - Certified Pharmacy Technician
- Licensed (MS Board of Pharmacy)-Technician
Timeline
Senior Certified Pharmacy Technician
Mississippi Sports Medicine And Orthopaedic Center
05.2022 - 11.2023
Team Member
Chick-Fil-A
05.2016 - 05.2017
Customer Service Associate
Walgreens
Certified Pharmacy Technician
Walgreens
Senior Certified Pharmacy Technician
Walgreens
High School Honor Graduate -
William B. Murrah High School
Pharmacy Technician CertificateCertified -
Central MS Pharmacy Technician
Jobs for MS Graduates Program -
Jackson
Bachelors of Science: Healthcare Administration - Healthcare Administration
Belhaven University
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