Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Myiah Ervin

Gastonia,NC

Summary

Seeking an opportunity to apply my business, insurance and customer service skills in a client based environment. I have a broad range of experience in collaborating with customers, insurance companies and state DMV agencies, which can be leveraged to implement measurable solutions and bring value to your organization and client base.

Overview

7
7
years of professional experience

Work History

Customer Service Financial Sales Representative

Street Dreams Auto
01.2017 - 06.2024
  • Maintains customer and inventory data within the Dealers Solutions application
  • Works directly with management to assess current inventory levels and sales activities to meet customer demand
  • Analyze financial data for reporting purposes
  • Meets deadlines by gathering required information and submitting documents to DMV state agencies to ensure vehicle registrations are processed
  • Managing multiple tasks concurrently with little or no supervision
  • Initiates Quality Assurance processes to ensure that the Dealers Solutions database is updated with the most recent data transactions
  • Coordinates the purchase and delivery of inventory
  • Participation in staff meetings by providing effective recommendations to increase productivity and revenue
  • Research DMV registration statutes via DMV portal and contacting state agencies directly
  • Verifies insurance policy information with major carriers
  • Updates Quicken bookkeeping system
  • Handles inquiries regarding DMV regulations, customer accounts and insurance information for customers and internal staff

Teller

State Employee Credit Union
10.2023 - 01.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Lead Frontline Cashier

Bojangles
05.2018 - 06.2021
  • Managed drive-thru operations, serving an average of 150+ customers per shift with 98% order accuracy and minimal wait times.
  • Trained and supervised 5+ new team members, improving overall staff performance by 15% through enhanced customer service techniques.
  • Processed $2,000+ in cash and card transactions daily, with a 99% accuracy rate and maintained register balances with zero discrepancies.
  • Consistently maintained a 90% or higher customer satisfaction rating by resolving concerns and ensuring timely service.
  • Assisted in maintaining a clean and organized work environment, contributing to a 100% pass rate in health and safety inspections.

Education

Bachelor of Science - Economics

NC A&T University
Greensboro, NC
12.2025

Skills

  • Goal-Oriented
  • Client Relationship Management
  • Portfolio Management
  • Active Listening
  • Goal Setting
  • Time Management

Websites

Timeline

Teller

State Employee Credit Union
10.2023 - 01.2024

Lead Frontline Cashier

Bojangles
05.2018 - 06.2021

Customer Service Financial Sales Representative

Street Dreams Auto
01.2017 - 06.2024

Bachelor of Science - Economics

NC A&T University

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Myiah Ervin