Summary
Overview
Work History
Education
Skills
Timeline
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MYIEISHA JACKSON

Missouri City,TX

Summary

Dynamic customer service professional with a proven track record at Kelsey-Seybold, excelling in active listening and critical thinking. Recognized for resolving conflicts with empathy, enhancing customer loyalty, and maintaining confidentiality. Proficient in data entry and committed to delivering exceptional service, ensuring compliance and satisfaction in every interaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Carlton Staffing Services
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

Seven Acres Jewish Senior Care
06.2020 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Member Service Representative

Kelsey-Seybold
09.2016 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.

Education

High School Diploma -

COLUMBUS HIGH SCHOOL
Columbus, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency

Timeline

Customer Service Representative

Carlton Staffing Services
03.2022 - Current

Administrative Assistant

Seven Acres Jewish Senior Care
06.2020 - 02.2023

Member Service Representative

Kelsey-Seybold
09.2016 - 05.2020

High School Diploma -

COLUMBUS HIGH SCHOOL

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