Myiesha Callihan
Summary
Dynamic insurance professional with a proven track record of excelling in complex liability claims and fostering strong relationships. Skilled in investigating and negotiating settlements, demonstrating integrity and problem-solving abilities. Proficient in insurance policy knowledge, ensuring compliance and efficiency in all processes. Committed to delivering exceptional results in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Claims Analyst
Symphony Risk Solutions
06.2025 - Current
- Manage complex commercial insurance claims across multiple industries, including Aerospace, Energy, Healthcare, Real Estate, Agriculture, and High-Net-Worth Personal Lines
- Review and interpret insurance policy language to determine coverage, exclusions, and endorsements across lines including General Liability, Property, Auto, Cyber, Crime, D&O, E&O, EPLI, Pollution, Builder’s Risk, and Inland Marine
- Analyze claims to identify coverage applicability, risk exposure, and liability, ensuring alignment with policy terms and conditions
- Advocate for clients throughout the claims lifecycle by coordinating with insurance carriers, brokers, legal counsel, and internal stakeholders
- Evaluate claim documentation, contracts, and supporting materials to support coverage positions and dispute resolution
- Communicate complex insurance concepts and claim strategies to clients in a clear, concise, and professional manner
- Support negotiation and resolution of disputed or high-exposure claims in collaboration with adjusters, attorneys, and subject matter experts
- Maintain detailed claim files, documentation, and reporting using insurance systems and databases to ensure accuracy and compliance
- Build and maintain strong client relationships by providing timely updates, managing expectations, and delivering high-quality service
Complex Liability & Attorney Repped Claim Adjuster
GAINSCO
10.2023 - 06.2025
- Built relationships with attorneys, clients, & insurance carriers to provide the trust that I will keep them involved throughout the process
- Investigated and settled insurance claims by evaluating coverage, determining liability, and negotiating settlements with policyholders
- Reviewed underwriting policies and procedures to assess risk and determine appropriate terms for new or renewal insurance business
- Analyzed financial documents and credit reports to assess the risk of potential insurance clients
- Communicated effectively with clients, brokers, and other stakeholders to gather necessary information and resolve issues
- Utilized insurance industry software and databases to process claims and underwriting decisions efficiently and accurately
- Investigated disputed claims and collaborated with adjusters & legal teams to achieve favorable outcomes for clients
- Resolved complex, high-touch claims involving auto, property, and liability
Policy Administration
New York Life Insurance Company
04.2019 - 10.2023
- Responsible for reviewing and analyzing policy documents to ensure compliance with company guidelines and regulations
- Proficient in maintaining accurate and up-to-date records of all policies and procedures
- Collaborated with cross-functional teams to implement new policies and procedures in accordance with changing regulatory requirements
- Conducted regular audits to identify and resolve any discrepancies or non-compliance issues in policy administration
- Provided training and support to staff members on policy-related matters to ensure consistent adherence across the organization
Life Insurance Specialist/Underwriter Assistant
State Farm ®
04.2018 - 04.2019
- Supported underwriters in assessing risk by reviewing policy applications, medical records, and financial documentation to ensure accuracy and compliance with company guidelines
- Communicated effectively with agents, clients, and medical professionals to gather necessary information and resolve any discrepancies in application materials
- Assisted in analyzing data and determining appropriate premium rates based on individual risk factors and health indicators
- Maintained organized digital and physical filing systems for policy documents, endorsements, and related correspondence
- Collaborated with team members to streamline processes, improve efficiency, and achieve departmental goals
Helpdesk Specialist
ADT
08.2016 - 04.2018
- Provided timely and professional technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues
- Monitored and maintained helpdesk ticketing system to ensure that all incoming requests were promptly addressed and resolved within established service level agreements
- Implemented and supported remote access solutions to facilitate secure connectivity for employees working off-site
- Collaborated with IT teams to deploy and configure new hardware and software applications, ensuring seamless integration with existing systems
- Conducted user training sessions and created documentation to promote self-service IT solutions and enhance end-user knowledge and skills
Education
All Lines Adjuster License # 3010276 -
Texas Department of Insurance
Certification - Dental Assistant
Concorde Career Colleges
12.2014
Skills
- Investigating
- Adaptability
- Integrity
- Time Management
- Problem-Solving
- Communication
- Insurance Policy Knowledge
- Liabilty
- Litigating
Timeline
Claims Analyst
Symphony Risk Solutions
06.2025 - Current
Complex Liability & Attorney Repped Claim Adjuster
GAINSCO
10.2023 - 06.2025
Policy Administration
New York Life Insurance Company
04.2019 - 10.2023
Life Insurance Specialist/Underwriter Assistant
State Farm ®
04.2018 - 04.2019
Helpdesk Specialist
ADT
08.2016 - 04.2018
All Lines Adjuster License # 3010276 -
Texas Department of Insurance
Certification - Dental Assistant
Concorde Career Colleges