Myiesha Mays
Raleigh,NC
Summary
Self-motivated, meticulous professional with over 10 years of Customer Service skills by delivering quality service. A team player with the ability to handle multiple tasks while cultivating strong working relationships with peers and customers. Strong problem-solving abilities with excellent attention to detail, highly organized and focused.
Overview
7
7
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
09.2022 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Distributed items on time and to correct locations for punctual, professional mail services.
911 Operator
NYPD
01.2020 - 08.2022
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Toll Collector
Port Authority Of NY & NJ
06.2016 - 12.2019
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Foundations of Cybersecurity
Google
Online11.2023
Manage Security Risks
Google
Online11.2023
High School Diploma -
Beach Channel H.S.
Queens, NY06.2008
Skills
- Incident Reporting
- Sorting and Delivery
- Postal Regulations
- Undeliverable Mail Handling
- Attention to Detail
- Multitasking
- Microsoft Office
- Telephone Etiquette
- Data Collection
- Adaptability
Timeline
Rural Carrier Associate
United States Postal Service
09.2022 - Current
911 Operator
NYPD
01.2020 - 08.2022
Toll Collector
Port Authority Of NY & NJ
06.2016 - 12.2019
Foundations of Cybersecurity
Google
Manage Security Risks
Google
High School Diploma -
Beach Channel H.S.
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